The term unified communications may sound rather mysterious, like some all-powerful method of magically unifying all your emails, phone calls and instant messaging into one effortlessly accessible place. 

We hear the word disruptive a lot with regard to successful and aspiring technologies: game-changing tech; tech that shifts the status quo and displaces previous tech. But what is really disruptive tech these days? Most of us probably feel like we haven’t seen any earth-shattering innovations for a while, but rather incremental progressions that were no surprise at all.