When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain.

Lea in Accounting doesn’t like the new payroll software and it is having a knock-on effect to her entire team.  Sammy in Shipping doesn’t understand the new app for logging shipments and as a result no shipments are being tracked. And the new PA keeps complaining about the business phone system because she can’t seem to remember how to conference calls.

A report recently released by the Smarter Working Initiative says that Britain’s small business owners should be paying a more attention to the work-life balance issues faced by their employees, and offer more options for flexible working.