--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology | Richard Senger" description: Read VTSL's latest blogs! --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/ip%20busines%20phone%20service%20provider%20data%20analytics%20phone%20transform%20business.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-transform-analytics) ### [How Phone Call Analytics Can Transform Your Business](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-transform-analytics) - ** Richard Senger - ** 24-Sep-2018 14:07:38 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-transform-analytics) [![](https://blog.vtsl.net/hubfs/VoIP%20busines%20phone%20system%20unified%20commmunication%20providers%20uk%202020.jpg)](https://blog.vtsl.net/vtsl-blog/6-communication-technology-trends-that-will-impact-your-business-by-2020) ### [6 Communication Technology Trends That Will Impact Your Business By 2020](https://blog.vtsl.net/vtsl-blog/6-communication-technology-trends-that-will-impact-your-business-by-2020) - ** Richard Senger - ** 26-Jul-2018 12:39:49 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other. [READ MORE](https://blog.vtsl.net/vtsl-blog/6-communication-technology-trends-that-will-impact-your-business-by-2020) [![](https://blog.vtsl.net/hubfs/Alexa%20for%20Business%20ip%20busines%20phone%20systems%20uk.jpg)](https://blog.vtsl.net/vtsl-blog/amazons-alexa-for-business-voip-provider-ip-business-phone-system) ### [Amazon’s Alexa for Business Is Likely to Take Over an Office Near You](https://blog.vtsl.net/vtsl-blog/amazons-alexa-for-business-voip-provider-ip-business-phone-system) - ** Richard Senger - ** 26-Jun-2018 12:40:00 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) ** [READ MORE](https://blog.vtsl.net/vtsl-blog/amazons-alexa-for-business-voip-provider-ip-business-phone-system) [![](https://blog.vtsl.net/hubfs/Business%20voip%20providers%20uk%20movile%20working%20telephony%20public%20wifi.jpg)](https://blog.vtsl.net/vtsl-blog/best-business-phone-system-provider-secure-4g-public-wifi-connection) ### [Working on the Move: How to Secure 4G & Public WiFi Connections](https://blog.vtsl.net/vtsl-blog/best-business-phone-system-provider-secure-4g-public-wifi-connection) - ** Richard Senger - ** 05-Mar-2018 13:43:12 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) We have all had the *Connection not secure* warning pop up on our screens as we attempt to connect to public WiFi. But sometimes we really *have* to connect, particularly for business – an email must be sent, a document must be downloaded, or your [Bria softclient must be used so you can make business calls](https://www.vtsl.net/solutions/flexible-working/). [READ MORE](https://blog.vtsl.net/vtsl-blog/best-business-phone-system-provider-secure-4g-public-wifi-connection) [![](https://blog.vtsl.net/hubfs/voip%20business%20phone%20system%20provider%20uk%20unified%20communications%20flexible%20working%20law.jpg)](https://blog.vtsl.net/vtsl-blog/the-law-regarding-flexible-working-in-the-uk-what-you-should-know) ### [The Law Regarding Flexible Working in the UK – What You Should Know](https://blog.vtsl.net/vtsl-blog/the-law-regarding-flexible-working-in-the-uk-what-you-should-know) - ** Richard Senger - ** 15-Feb-2018 10:11:40 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Did you know *all* employees have the legal right to request [flexible working](https://www.vtsl.net/solutions/flexible-working/)? So long as the employee has worked for at least 6 months, they are eligible to apply. [READ MORE](https://blog.vtsl.net/vtsl-blog/the-law-regarding-flexible-working-in-the-uk-what-you-should-know) [![](https://blog.vtsl.net/hubfs/VoIP%20business%20phone%20service%20provider%20uk.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-service-provider-why-does-on-hold-music-usually-sound-terrible) ### [Why Does On Hold Music Usually Sound Terrible?](https://blog.vtsl.net/vtsl-blog/voip-business-phone-service-provider-why-does-on-hold-music-usually-sound-terrible) - ** Richard Senger - ** 04-Dec-2017 11:06:47 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) No matter which kind of company you call — big or small — their on-hold music usually sounds like it has been recorded in a tin can. You would think that with modern technology being able to clone sheep and fly humans around faster than the speed of sound, that a creating a business phone system with clear and crisp on-hold music would be easy.  But as it turns out, it isn’t so straightforward. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-service-provider-why-does-on-hold-music-usually-sound-terrible) [![](https://blog.vtsl.net/hubfs/Amazon%20Echo%202%20hosted%20business%20voip%20provider%20uk.jpg)](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-phone-system-provider-what-is-new-improved-echo-2) ### [What is new & Improved with Amazon's Echo 2](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-phone-system-provider-what-is-new-improved-echo-2) - ** Richard Senger - ** 23-Nov-2017 16:12:11 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting) Amazon is now delivering the second generation of its popular Echo device—the home assistant that has become one of the most talked about gadgets in Britain. But is it worth upgrading to the newer model? Will the old Echo still work? [READ MORE](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-phone-system-provider-what-is-new-improved-echo-2) [![](https://blog.vtsl.net/hubfs/ip%20business%20phone%20service%20provider%20uk%20%20future%20workplace%20predictions.jpg)](https://blog.vtsl.net/vtsl-blog/ip-business-phone-service-provider-voip-5-predictions-workplace-tomorrow) ### [5 Predictions for The Workplace of Tomorrow ](https://blog.vtsl.net/vtsl-blog/ip-business-phone-service-provider-voip-5-predictions-workplace-tomorrow) - ** Richard Senger - ** 06-Oct-2017 00:00:00 - ** As a technology business, we have to think about what is next.  We *have* to stay on top of developments that change the way we provide business-critical telephony, connectivity and unified communications services. Technology is connected by technology, and being able to provide leading-edge services means knowing what is coming.  As such we spend a significant amount of time planning for *what’s next*. [READ MORE](https://blog.vtsl.net/vtsl-blog/ip-business-phone-service-provider-voip-5-predictions-workplace-tomorrow) [![](https://blog.vtsl.net/hubfs/Quantum%20Network%20VoIP%20Business%20Telephony%20provider%20unified%20communications.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-provider-commercial-quantum-network) ### [Now a Reality: A Commercial Quantum Network](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-provider-commercial-quantum-network) - ** Richard Senger - ** 22-Sep-2017 09:04:00 - ** What is a Quantum Network you may ask?  Quantum networks allow for the transportation of quantum information between physically separate quantum systems. And secure communication can be implemented using quantum networks through [quantum key distribution](https://en.wikipedia.org/wiki/Quantum_key_distribution) algorithms. In plain English, Quantum Networks allow for hack-proof communications, something very covetable in the current age of cyber warfare. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-provider-commercial-quantum-network) [![](https://blog.vtsl.net/hubfs/GDPR%20VOIP%20business%20phone%20service%20provider%20unified%20communications.jpg)](https://blog.vtsl.net/vtsl-blog/ip-business-phone-system-provider-voip-service-about-the-gdpr) ### [What You Need to Know About the GDPR](https://blog.vtsl.net/vtsl-blog/ip-business-phone-system-provider-voip-service-about-the-gdpr) - ** Richard Senger - ** 23-Aug-2017 18:43:03 - ** [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) In Spring 2018 the [General Data Protection Regulation (GDPR)](http://www.eugdpr.org/) will replace the [Data Protection Directive 95/46/ec](https://en.wikipedia.org/wiki/Data_Protection_Directive) as the primary law regulating how companies protect EU citizens' personal data. Companies that fail to achieve GDPR compliance before the deadline will be subject to strong penalties.  Even with the UK’s decision to leave the EU, UK companies are still required to protect EU consumers data per the new directive. [READ MORE](https://blog.vtsl.net/vtsl-blog/ip-business-phone-system-provider-voip-service-about-the-gdpr) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **