--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology | Tom Goldsworthy" description: Read VTSL's latest blogs! --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/Working%20from%20home%20on%20mobiles.jpg)](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) ### [Working From Home: Personal Mobiles Don't Work - This Is Why](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) - ** Tom Goldsworthy - ** 25-May-2022 13:18:00 - ** By Tom Goldsworthy Over the past two years, the UK has seen a marked change in the working landscape. Home working is now the norm for many people. [READ MORE](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) [![](https://blog.vtsl.net/hubfs/business%20internet%20connectivity%20best%20business%20VoIP%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) ### [3 Myths About Business Internet Connectivity](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) - ** Tom Goldsworthy - ** 11-Apr-2022 08:22:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) We often hear smaller businesses complain about their internet connection:  [READ MORE](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) [![](https://blog.vtsl.net/hubfs/Sales%20and%20Customer%20Service%20technology%20side%20of%20coin.jpg)](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) ### [Why Sales & Customer Service Are 2 Sides of the Same Coin](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) - ** Tom Goldsworthy - ** 30-Mar-2022 11:41:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.  [READ MORE](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) [![](https://blog.vtsl.net/hubfs/Digital-Primary-Care-Banner.jpeg)](https://blog.vtsl.net/vtsl-blog/primary-care-conference) ### [Keeping a foot on the pedal of innovation with the Digital Primary Care Conference](https://blog.vtsl.net/vtsl-blog/primary-care-conference) - ** Tom Goldsworthy - ** 11-Nov-2021 12:47:48 - ** By Gemma Christie It’s only at the [Digital Primary Care Conference: Keeping a foot on the pedal of innovation](https://www.convenzis.co.uk/events/digital-primary-care-conference-keeping-a-foot-on-the-pedal-of-innovation/) where you can hear our CEO, [Robert Walton](https://www.convenzis.co.uk/robert-walton/) discuss the pros and cons of using emerging technology in a primary health setting and specifically, “What is The Health and Social Care Network and how can you use it to innovate?”. We will also be discussing our most popular service, [GP Cloud Voice](https://www.vtsl.net/gp-cloud-voice). [READ MORE](https://blog.vtsl.net/vtsl-blog/primary-care-conference) [![](https://blog.vtsl.net/hubfs/LinkedIn%20Advert.png)](https://blog.vtsl.net/vtsl-blog/hybrid-remote-teams) ### [How do you successfully manage a hybrid or fully remote team?](https://blog.vtsl.net/vtsl-blog/hybrid-remote-teams) - ** Tom Goldsworthy - ** 05-Nov-2021 11:06:38 - ** By Tom Goldsworthy It's been an unusual year for businesses amidst the pandemic. Thousands have had to quickly pivot their working practices and begin offering remote working to employees - perhaps even when they haven't done so before. Of course, under usual circumstances, it would be advisable to plan for such significant changes to working practices, but, of course, that simply wasn't possible for many. As time goes on, it's becoming more and more apparent that remote and hybrid working is here to stay. More businesses than ever are embracing the hybrid working model, essentially a mix of office and remote working, over fully remote working. And, although there are some challenges inherent to this style of working, there are many tools and plenty of advice available to tackle these and promote a happy, healthy hybrid working environment. [READ MORE](https://blog.vtsl.net/vtsl-blog/hybrid-remote-teams) [![](https://blog.vtsl.net/hubfs/uc-blog-site-white.jpg)](https://blog.vtsl.net/vtsl-blog/uc-future) ### [What is the Future of Unified Communications?](https://blog.vtsl.net/vtsl-blog/uc-future) - ** Tom Goldsworthy - ** 28-Oct-2021 13:53:44 - ** By Tom Goldsworthy It's no secret that remote working has been the buzzword of the last few years. The "digital transformation" and an increasing shift to digital across multiple industries, coupled with the pandemic, has meant that businesses who previously weren't considering telecommuting had to implement remote working structures quickly.  Unified communications aren't a new idea, but it is now increasingly crucial for those who want to, need to or have to continue offering remote working for the foreseeable future. So, what is “unified communications”? [READ MORE](https://blog.vtsl.net/vtsl-blog/uc-future) [![](https://blog.vtsl.net/hubfs/tech-customer-service-blog%20copy.png)](https://blog.vtsl.net/vtsl-blog/tech-affect-customer-service) ### [How will technology affect the future of customer service](https://blog.vtsl.net/vtsl-blog/tech-affect-customer-service) - ** Tom Goldsworthy - ** 29-Sep-2021 09:51:54 - ** By Tom Goldsworthy Many factors play a significant role in the growth of a business. However, one crucial factor determining a company's growth and profitability is its customer service.  While many companies are still working with a siloed model with a reluctance to share information across the company, the impact of customer service and support in organisational operations is enormous. [READ MORE](https://blog.vtsl.net/vtsl-blog/tech-affect-customer-service) [![](https://blog.vtsl.net/hubfs/ms-teams-blog%20copy.jpg)](https://blog.vtsl.net/vtsl-blog/ms-teams) ### [Let’s Talk Teams - How To Take Online Work To The Next Level](https://blog.vtsl.net/vtsl-blog/ms-teams) - ** Tom Goldsworthy - ** 21-Sep-2021 13:32:30 - ** By Tom Goldsworthy Back in April 2020, the shift to remote working was having a dramatic impact on the use and adoption of technology. Speaking at the time, Microsoft CEO Satya Nadella [said](https://www.microsoft.com/en-us/microsoft-365/blog/2020/04/30/2-years-digital-transformation-2-months/) his company had seen “two years’ worth of digital transformation in two months”. [READ MORE](https://blog.vtsl.net/vtsl-blog/ms-teams) [![](https://blog.vtsl.net/hubfs/customer-interaction-blog.jpg)](https://blog.vtsl.net/vtsl-blog/customer-interactions) ### [Did you know that 92% of all customer interactions occur over the phone? Is your phone system capable of carrying that responsibility?](https://blog.vtsl.net/vtsl-blog/customer-interactions) - ** Tom Goldsworthy - ** 02-Sep-2021 13:49:59 - ** By Tom Goldsworthy People buy from people, as the old saying goes. And even with the advent of email, considerable improvements in online technology, chatbots, and connectivity, this still hasn't changed. As a result, marketing managers worldwide are constantly trying to make the brands they represent 'more accessible,' their company image more 'human,' and their sales teams are encouraged to be more chatty with customers. [READ MORE](https://blog.vtsl.net/vtsl-blog/customer-interactions) [![](https://blog.vtsl.net/hubfs/VTSL%20hybrid%20working%20for%20social%20copy.jpg)](https://blog.vtsl.net/vtsl-blog/hybrid-working) ### [Hybrid Working - Building Technology For “The Next Great Disruption”](https://blog.vtsl.net/vtsl-blog/hybrid-working) - ** Tom Goldsworthy - ** 29-Jul-2021 12:40:46 - ** By Tom Goldsworthy Many businesses are aiming for the best of both worlds by blending remote and office-based work. But as hybrid culture goes mainstream, what are the defining trends that will enable organisations to embrace it for the long-term, and how will technology play a key role? [READ MORE](https://blog.vtsl.net/vtsl-blog/hybrid-working) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **