--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology" description: Read VTSL's latest blogs! --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/Softphone%20blog%20IMAGE.png)](https://blog.vtsl.net/vtsl-blog/what-is-a-softphone) ### [What is a Softphone?](https://blog.vtsl.net/vtsl-blog/what-is-a-softphone) - ** Lee Zweig - ** 25-Oct-2022 10:49:29 - ** A [softphone](https://www.vtsl.net/v-cx) is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. It has all the features of a desk phone and typically expands the range of services you can access on a desk phone. Most importantly, a softphone allows you to take your work phone with you wherever you go. It can be installed on a laptop, tablet or smartphone which allows you to make (and receive) calls from your work phone number on your personal mobile, without using any personal mobile minutes.  [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-a-softphone) [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) ### [Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) - ** Lee Zweig - ** 20-Sep-2022 13:53:34 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is not enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) [![](https://blog.vtsl.net/hubfs/Blog%20pictures.png)](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) ### [How To Use Technology to Entice People Back to The Office](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) - ** Lucy Antunes - ** 26-Aug-2022 14:54:09 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It looks as though hybrid working is here to stay, at least for the foreseeable future. Some companies haven't had issues getting people back into the office three days a week. Others are struggling to get their employees back in for one. What is first office doing that the second isn't?  If we analyse the companies who have employees that are happy to come in versus the companies that can't get people in for love nor money, are there lessons to be learned? [READ MORE](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) [![](https://blog.vtsl.net/hubfs/ISO%20IMAGE.jpg)](https://blog.vtsl.net/vtsl-blog/what-vtsls-three-iso-certifications-mean-for-customers) ### [What VTSL's Three ISO Certifications Mean for Customers](https://blog.vtsl.net/vtsl-blog/what-vtsls-three-iso-certifications-mean-for-customers) - ** Nicola White - ** 29-Jul-2022 15:52:56 - ** VTSL is continually striving to improve its service to customers and our impact on the world around us. We take our evolution as an organisation seriously and as such have embarked on a journey to become [ISO](https://www.iso.org/home.html) certified in not one, but three, International Standards. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-vtsls-three-iso-certifications-mean-for-customers) [![](https://blog.vtsl.net/hubfs/Busy%20traffic%20in%20Hong%20Kong%20city%20at%20night.jpeg)](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) ### [Dear Office Building Landlord: Installing Connectivity Is Your Job](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) - ** Kate Davies - ** 13-Jul-2022 09:30:00 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Dear Office Building Landlord, Most would agree, you have a good business model.  If you get your numbers right and keep your building full you will enjoy passive revenue for years to come, all the while your asset is (hopefully) appreciating. [READ MORE](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) [![](https://blog.vtsl.net/hubfs/ISO%2014001%20IMAGE.png)](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) ### [VTSL Awarded ISO 14001 Certification for Environmental Management Systems](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) - ** Kate Davies - ** 30-Jun-2022 15:53:00 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [VTSL News](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Cloud communications provider, VTSL, has been awarded certification for ISO 14001:2015, reinforcing the company's commitment to sustainability through its environmental management systems. [READ MORE](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) [![](https://blog.vtsl.net/hubfs/Supply%20Chain%20IT%20Hardware%20Issues.jpg)](https://blog.vtsl.net/vtsl-blog/all-businesses-should-be-aware-of-these-supply-chain-issues) ### [The Hardware Supply Chain Issues Affecting All Businesses](https://blog.vtsl.net/vtsl-blog/all-businesses-should-be-aware-of-these-supply-chain-issues) - ** Malik Ahmed - ** 09-Jun-2022 15:52:00 - ** The global supply chain issues that have been undermining the delivery of key raw materials, parts and products have hit some sectors worse than others. But nearly all businesses, regardless of their sector are impacted by the issues plaguing the IT supply chain that has been affecting the supply of laptops, phones, network hardware, routers and a variety of other mission-critical devices for businesses. [READ MORE](https://blog.vtsl.net/vtsl-blog/all-businesses-should-be-aware-of-these-supply-chain-issues) [![](https://blog.vtsl.net/hubfs/Working%20from%20home%20on%20mobiles.jpg)](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) ### [Working From Home: Personal Mobiles Don't Work - This Is Why](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) - ** Tom Goldsworthy - ** 25-May-2022 13:18:00 - ** By Tom Goldsworthy Over the past two years, the UK has seen a marked change in the working landscape. Home working is now the norm for many people. [READ MORE](https://blog.vtsl.net/vtsl-blog/working-from-home-personal-mobiles-dont-work-this-is-why) [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) ### [How to Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) - ** Lee Zweig - ** 02-May-2022 12:39:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is no longer enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) [![](https://blog.vtsl.net/hubfs/business%20internet%20connectivity%20best%20business%20VoIP%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) ### [3 Myths About Business Internet Connectivity](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) - ** Tom Goldsworthy - ** 11-Apr-2022 08:22:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) We often hear smaller businesses complain about their internet connection:  [READ MORE](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **