--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology | Telecoms" description: Telecoms | Read VTSL's latest blogs! --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) ### [Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) - ** Lee Zweig - ** 20-Sep-2022 13:53:34 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is not enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) [![](https://blog.vtsl.net/hubfs/Blog%20pictures.png)](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) ### [How To Use Technology to Entice People Back to The Office](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) - ** Lucy Antunes - ** 26-Aug-2022 14:54:09 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It looks as though hybrid working is here to stay, at least for the foreseeable future. Some companies haven't had issues getting people back into the office three days a week. Others are struggling to get their employees back in for one. What is first office doing that the second isn't?  If we analyse the companies who have employees that are happy to come in versus the companies that can't get people in for love nor money, are there lessons to be learned? [READ MORE](https://blog.vtsl.net/vtsl-blog/how-to-use-technology-to-entice-people-back-to-the-office) [![](https://blog.vtsl.net/hubfs/Busy%20traffic%20in%20Hong%20Kong%20city%20at%20night.jpeg)](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) ### [Dear Office Building Landlord: Installing Connectivity Is Your Job](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) - ** Kate Davies - ** 13-Jul-2022 09:30:00 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Dear Office Building Landlord, Most would agree, you have a good business model.  If you get your numbers right and keep your building full you will enjoy passive revenue for years to come, all the while your asset is (hopefully) appreciating. [READ MORE](https://blog.vtsl.net/vtsl-blog/dear-office-building-landlord-installing-connectivity-is-your-job) [![](https://blog.vtsl.net/hubfs/ISO%2014001%20IMAGE.png)](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) ### [VTSL Awarded ISO 14001 Certification for Environmental Management Systems](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) - ** Kate Davies - ** 30-Jun-2022 15:53:00 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [VTSL News](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Cloud communications provider, VTSL, has been awarded certification for ISO 14001:2015, reinforcing the company's commitment to sustainability through its environmental management systems. [READ MORE](https://blog.vtsl.net/vtsl-blog/vtsl-awarded-iso-14001-certification-for-environmental-management-systems) [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) ### [How to Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) - ** Lee Zweig - ** 02-May-2022 12:39:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is no longer enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) [![](https://blog.vtsl.net/hubfs/business%20internet%20connectivity%20best%20business%20VoIP%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) ### [3 Myths About Business Internet Connectivity](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) - ** Tom Goldsworthy - ** 11-Apr-2022 08:22:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) We often hear smaller businesses complain about their internet connection:  [READ MORE](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) [![](https://blog.vtsl.net/hubfs/Sales%20and%20Customer%20Service%20technology%20side%20of%20coin.jpg)](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) ### [Why Sales & Customer Service Are 2 Sides of the Same Coin](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) - ** Tom Goldsworthy - ** 30-Mar-2022 11:41:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.  [READ MORE](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) [![](https://blog.vtsl.net/hubfs/VTSL%20Solutions%20for%20Financial%20Services%20Firms.jpg)](https://blog.vtsl.net/vtsl-blog/compliance-is-a-real-risk-for-financial-services-firms-with-staff-working-from-home) ### [Compliance Is a Real Risk for Financial Services Firms With Staff Working From Home](https://blog.vtsl.net/vtsl-blog/compliance-is-a-real-risk-for-financial-services-firms-with-staff-working-from-home) - ** Eamonn Chaer - ** 19-Jan-2021 15:56:59 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) By Eamonn Chaer Having endured on and off lockdowns for nearly a year, financial services firms have had to adapt their working practises to enable working from home. But how has remote working affected compliance? [READ MORE](https://blog.vtsl.net/vtsl-blog/compliance-is-a-real-risk-for-financial-services-firms-with-staff-working-from-home) [![](https://blog.vtsl.net/hubfs/Landlord%20Solutions%20from%20VTSL%20network%20connectivity.jpg)](https://blog.vtsl.net/vtsl-blog/5-reasons-landlords-should-light-up-their-space-with-fibre-connections) ### [5 Reasons Landlords Should 'Light up' their Space with Fibre Connections](https://blog.vtsl.net/vtsl-blog/5-reasons-landlords-should-light-up-their-space-with-fibre-connections) - ** Lauren Murphy - ** 18-Dec-2020 16:25:22 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) By Lauren Murphy With the flexible managed offering becoming more prevalent than ever, and the coronavirus pandemic accelerating that trend, traditional landlords need to adapt to ensure they aren’t left behind. [READ MORE](https://blog.vtsl.net/vtsl-blog/5-reasons-landlords-should-light-up-their-space-with-fibre-connections) [![](https://blog.vtsl.net/hubfs/GP%20Cloud%20Voice%20Telephony%20for%20GP%20Pracitces.jpg)](https://blog.vtsl.net/vtsl-blog/3-reasons-why-working-from-home-is-here-to-stay-for-gp-practices) ### [3 Reasons Why Working from Home is Here to Stay for GP Practices](https://blog.vtsl.net/vtsl-blog/3-reasons-why-working-from-home-is-here-to-stay-for-gp-practices) - ** Lee Zweig - ** 08-Dec-2020 14:18:27 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) By Lee Zweig A recent poll by [GP Online has shown that 63% of GP’s](https://www.gponline.com/why-63-gps-expect-home-working-covid-19/article/1690969) think that some degree of home working will remain after the pandemic is over, given there are some clear benefits - both short and long term.  [READ MORE](https://blog.vtsl.net/vtsl-blog/3-reasons-why-working-from-home-is-here-to-stay-for-gp-practices) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **