ITSPA AWARD WINNERS 2017 PIC.jpgVTSL has been named the Best VoIP Provider in the UK for medium-sized businesses after rigorous evaluation for the prestigious Internet Telephony Service Providers Awards. VTSL competed against all the major VoIP companies, including corporations such as Ring Central. 

The award is open to companies offering a VoIP service to organisations with more than 10 and less than 150 employees. It must offer a full telephony service including connectivity to and from the PSTN, using standard UK DID numbers and with access to the emergency services. The winner is the company deemed to provide the best all round voice service and a wide selection of business features, including multiple telephone numbers, call queuing and support for remote workers.  Actual testing of the service was completed by a third party organisation and a comprehensive brief detailing policies on number porting, customer service and innovation was required as part of the application process. 

WINNER-Best-Business-ITSP-Medium-Enterprise-2017.pngThe award ceremony was held at the Tower of London on May 9th and sponsored by Margrathea. Winners across all categories were announced.  Entrants for Best VOIP Provider were evaluated in 4 main areas: 

1) Business performance

2) Innovation  

3) Customer Service

4) Customer Case Study

VTSL was one of the first companies to market with a dedicated, guaranteed-voice VoIP proposition 10 years ago and has invested heavily in infrastructure, VoIP technology and bespoke applications ever since. VTSL is the only company in the UK to offer VoIP on the user-friendly Silhouette platform in which features are accessible on the office phones themselves. This past year VTSL launched an all-inclusive offering, in which everything needed for an advanced business phone service is included for a low, per-user monthly fee. No hidden charges, missing equipment or surprise engineering.  

After winning the award CEO Robert Walton said: "Each year we have a full review of our service, from how happy customers are, to up-time, to meeting SLA's, to what we can do to remain on the cutting edge of voice technology, and each year we work hard to be even better than the year before. This award is an incredible honour and I am very proud of our entire team, but it won't stop us from continuing to try hard to improve for next year."

For more information on VTSL's hosted VoIP business telephone service, contact the VoIP provider today on 020 7078 3200 or email


Topics: Telecoms, VTSL News, Industry News