Many businesses rely on their phone system day in and day out to help drive their business forward. It is one of the two main ways a customer or prospect have of getting in touch–and arguably the most important. So if you are a small to medium sized business, looking to move offices or upgrade your telephony service, it is important to think about the type of system that will benefit you the most. It is not as simple as calling BT and saying you need a business phone line. Getting a system that will help propel your business to new heights requires some thought, and ideally expertise from a dedicated specialist who will help you determine the best solution for you.

Where do you start? First educate yourself on the difference between a hosted VoIP system and the traditional PBX business phone line.

Here are 10 advantages of VoIP:

1. Pay as You Use

With a hosted VoIP system you can add and remove users and features as you need them, paying for just what you use. Also in many instances calls are included in your monthly per user rate.

2. Support and Maintenance Included

If your hosted VoIP provider is VTSL, support is included. Customer Support will assist you with any changes you would like to make, help you get the most out of features, and set up auto-attendants or whatever else you require. Also, VTSL has London-based technical engineers that are available 24-7 in case of a service issue. Included for free.

3. Online Portal for Making Changes

Most hosted VoIP providers offer an online portal where you can change extensions, add features, programme keys, blacklist numbers, view bills, set up call forwarding and much more.

4. Upgrades Included

Unlike a traditional PBX, there is no expensive equipment to maintain at your offices. Everything is in the cloud. With VTSL, our engineers make sure that that software is upgraded at least twice a year to account for technology advancements. And because it is all done in the cloud, this happens without interrupting work at your office.

5. Home Working as Standard

Most companies offer the ability to work from home on occasion. With hosted VoIP, your home-working employees can be reached on their office phone extension via their mobile phone. Alternatively they can use a desk phone that operates just like their office phone (ringing simultaneously) if they work from home a lot.

6. Multiple Sites Connected

Have 5 sites in 2 countries? With a hosted VoIP system that is no problem. They can be seamlessly integrated and operate on one unified network, where calls can be made from country to country just by typing in an extension.

7. Unlimited Scalability

You can add (and remove) as many users and extensions as you want with hosed VoIP. You are not limited by your system capabilities or telephony equipment as you might be with a traditional phone line.

8. Emergency Failover

Disaster recovery is easy with a VoIP system. If your office is closed unexpectedly for some reason, just call your provider and have all your office numbers diverted to mobile. VTSL can also have you up and running in a temporary office within 24 hours.

9. Internal Calls

With traditional PBX phone systems the concept of internal calls is limited to phones that are on your physical internal network, i.e. in the same office (or connected with a highly expensive point to point connection). With a VTSL hosted business phone system, any phone assigned to your account is considered an internal phone no matter of its location.

10. Initial Investment

Implementing a traditional PBX solution involves a significant initial investment in equipment and has considerable ongoing costs due to licensing fees, minimum charges and high maintenance fees. With VTSL’s hosted business phone system however, you simply pay one low monthly per user fee.

To learn more give VTSL a call today and we will help you ascertain what the best phone system is for your business!