NEWS & BLOG

My SoftPhone Doesn't Work!

With the rise in working-from-home, many of us are now using softphones - which has lots of benefits.  Users can make and receive calls from their work number, transfer calls, conference calls, and talk as long as they want without using mobile minutes. But what many people working from home forget, is that soft phones are only as good as the WiFi and broadband they are connected to. And with demands on domestic broadband greater than ever between email, CRM systems and video, the competition for bandwidth can be fierce. 

READ MORE

Is Your GP Practice Using a Call Recording System for Complaints?

Usually patients are limited in their ability to lodge a complaint to directly to their surgery. They can 1) speak to the receptionist, 2) write a feedback card 3) email a general surgery address, or 4) fill out text/online questionnaires.

READ MORE

The Next Big Thing? Hardware-as-a-Service

You may have read recently that Zoom is going to start offering video conferencing hardware, as-a-service - meaning companies can pay monthly to rent state-of-the art equipment for only a small fraction of the cost to buy it. Companies benefit from the latest technology, completely supported, without a full fledged investment into devices that will no doubt be out-dated in a few years; and Zoom benefits by bringing its services to the office as people just as people start working from home less.

READ MORE

UK Recovery Has Begun: BT Openreach Is Now Open for Business

As the coronavirus pandemic comes under control in the UK, companies across the country are re-opening for business. Those that have been functioning with skeletal staff, are beginning to operate with a fuller workforce.  And businesses that require a physical presence, such as moving companies and construction companies, are now allowed to visit sites.

READ MORE

6 Ways to Improve Your Broadband During Lockdown

As lockdown measures are gradually eased, one thing is clear - people that can work from home, will be working from home for the foreseeable future. But what if you theoretically can work from home, but can't practically, due to a poor broadband connection? I recently had a video meeting with someone who was working in their utility room because it offered the best WiFi signal in the house (despite the visual interference from laundry baskets). 

READ MORE

List of Ways Your Business Can Get Financial Support During COVID-19

With the impact of coronavirus being felt by businesses across the UK, we know that many of you are concerned about how your business and staff will be affected. This is a list of information, resources and places to go for support.  

READ MORE

Why One Carrier’s Network Outage Can Have a Knock-on Effect

As many of you experienced, Friday, January 31st felt more like Friday the 13th, with a host of services and internet connectivity failures. VTSL’s own network was affected, thanks to a dual fibre break in Gamma’s network, and BT suffered a major outage as well.  Which bodes the question, why does a network outage for one carrier often affect other providers, and even seemingly unrelated services?

READ MORE

Moving Office?  Here is how to ensure it goes smoothly

Moving offices is exciting — a brand new space, with new local coffee shops and places for lunch. The only problem is the move itself.  Office moves require planning, time and very careful organisation.  There are lots of moving parts to juggle and without a comprehensive list of what needs to be done, you could find yourself without internet connectivity or working phones.  Here we share with you 4 office moving tips that will help ensure your transition is a smooth one.

READ MORE

What is Group Twinning & How Can It Benefit My Business?

Group Twinning is a surprisingly unknown but powerful feature that enables all Group Calls to be twinned with mobiles (or other third party numbers). Each group member sets the number they want their calls twinned with.  Most of the time this is a mobile, but it could be any number, for example a landline home number.

READ MORE

What is Computer-Telphony Integration?

Computer telephony integration (CTI), also called computer–telephone integration (or at VTSL, simply 'integrations'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

READ MORE