NEWS & BLOG

UK Recovery Has Begun: BT Openreach Is Now Open for Business

As the coronavirus pandemic comes under control in the UK, companies across the country are re-opening for business. Those that have been functioning with skeletal staff, are beginning to operate with a fuller workforce.  And businesses that require a physical presence, such as moving companies and construction companies, are now allowed to visit sites.

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6 Ways to Improve Your Broadband During Lockdown

As lockdown measures are gradually eased, one thing is clear - people that can work from home, will be working from home for the foreseeable future. But what if you theoretically can work from home, but can't practically, due to a poor broadband connection? I recently had a video meeting with someone who was working in their utility room because it offered the best WiFi signal in the house (despite the visual interference from laundry baskets). 

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List of Ways Your Business Can Get Financial Support During COVID-19

With the impact of coronavirus being felt by businesses across the UK, we know that many of you are concerned about how your business and staff will be affected. This is a list of information, resources and places to go for support.  

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Why One Carrier’s Network Outage Can Have a Knock-on Effect

As many of you experienced, Friday, January 31st felt more like Friday the 13th, with a host of services and internet connectivity failures. VTSL’s own network was affected, thanks to a dual fibre break in Gamma’s network, and BT suffered a major outage as well.  Which bodes the question, why does a network outage for one carrier often affect other providers, and even seemingly unrelated services?

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Moving Office?  Here is how to ensure it goes smoothly

Moving offices is exciting — a brand new space, with new local coffee shops and places for lunch. The only problem is the move itself.  Office moves require planning, time and very careful organisation.  There are lots of moving parts to juggle and without a comprehensive list of what needs to be done, you could find yourself without internet connectivity or working phones.  Here we share with you 4 office moving tips that will help ensure your transition is a smooth one.

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What is Group Twinning & How Can It Benefit My Business?

Group Twinning is a surprisingly unknown but powerful feature that enables all Group Calls to be twinned with mobiles (or other third party numbers). Each group member sets the number they want their calls twinned with.  Most of the time this is a mobile, but it could be any number, for example a landline home number.

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What is Computer-Telphony Integration?

Computer telephony integration (CTI), also called computer–telephone integration (or at VTSL, simply 'integrations'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

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What is SD-WAN? Here Is What You Need to Know

A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows companies to leverage any combination of transport services, including broadband internet services, to securely connect users to applications (video, voice, cloud-based programmes, etc).

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4 Innovations That Are Revolutionising The Telecoms Industry

Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products.  5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications.

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Voice Assistants Are Going to Transform Work & Life: Here is how

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

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