NEWS & BLOG

How will technology affect the future of customer service

  • Tom Goldsworthy
  • 29-Sep-2021 09:51:54

By Tom Goldsworthy

Many factors play a significant role in the growth of a business. However, one crucial factor determining a company's growth and profitability is its customer service. 

While many companies are still working with a siloed model with a reluctance to share information across the company, the impact of customer service and support in organisational operations is enormous.

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Let’s Talk Teams - How To Take Online Work To The Next Level

  • Tom Goldsworthy
  • 21-Sep-2021 13:32:30

By Tom Goldsworthy

Back in April 2020, the shift to remote working was having a dramatic impact on the use and adoption of technology. Speaking at the time, Microsoft CEO Satya Nadella said his company had seen “two years’ worth of digital transformation in two months”.

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Did you know that 92% of all customer interactions occur over the phone? Is your phone system capable of carrying that responsibility?

  • Tom Goldsworthy
  • 02-Sep-2021 13:49:59

By Tom Goldsworthy

People buy from people, as the old saying goes. And even with the advent of email, considerable improvements in online technology, chatbots, and connectivity, this still hasn't changed. As a result, marketing managers worldwide are constantly trying to make the brands they represent 'more accessible,' their company image more 'human,' and their sales teams are encouraged to be more chatty with customers.

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