NEWS & BLOG

What is Computer-Telphony Integration?

Computer telephony integration (CTI), also called computer–telephone integration (or at VTSL, simply 'integrations'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

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Want To Boost Productivity? Start With These Small Changes

Transforming a business doesn't have to take thousands of pounds, management consultants or new training initiatives. It can happen through the smallest of changes. For example, a study found that when hospitals followed a simple checklist before a surgical procedure, death rates decreased by 40 percent. When Marriot implemented workplace flexibility, the company found that low-value work dropped from 11.7 hours per week to only 6.8 hours, and productivity increased even though the number of hours worked decreased. 

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Voice Assistants Are Going to Transform Work & Life: Here is how

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

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5G Is Now Live: What This Means For You

5G is finally here in the UK with EE and Vodafone both offering the superfast network. But what does that mean for businesses and individuals?  We will tell you.

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5 Tips For Successfully Managing Sales Teams

Often sales managers are good salesmen, but not necessarily good managers.  Having been promoted based on their own performance, they have very little idea of how to ensure the success of a team as a whole. Teaching others their personal sales techniques isn't enough. Good managers will look beyond a singular number (i.e. monthly sales / revenue) to help each member of the team succeed at all the elements of a sale from start to finish. 

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5 Instances a Phone Call is Better Than An Email

Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'.  But an email is sometimes the worst medium for communication.  Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call. 

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New Technologies to Get Excited About in 2019

New technology has a way of creeping up on us. Starting off as a geeky trend, or a privilege of a select few, suddenly it appears everywhere. Things like the microwave, home alarm system, VoIP business phone system, and of course the smartphone, all started off as obscure technologies.  Now they are commonplace. But what new technology can we expect to make it big in 2019? Each year, we like to take a guess.  Here are 5 cutting edge technological developments we think may impact your business (or life) next year.

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6 Ways to Help Employees Embrace New Technology

Lea in Accounting doesn’t like the new payroll software and it is having a knock-on effect to her entire team.  Sammy in Shipping doesn’t understand the new app for logging shipments and as a result no shipments are being tracked. And the new PA keeps complaining about the business phone system because she can’t seem to remember how to conference calls.

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When is 5G coming to a Smartphone Near You?

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

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6 Communication Technology Trends That Will Impact Your Business By 2020

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

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