Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'.  But an email is sometimes the worst medium for communication.  Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call. 

New technology has a way of creeping up on us. Starting off as a geeky trend, or a privilege of a select few, suddenly it appears everywhere. Things like the microwave, home alarm system, VoIP business phone system, and of course the smartphone, all started off as obscure technologies.  Now they are commonplace. But what new technology can we expect to make it big in 2019? Each year, we like to take a guess.  Here are 5 cutting edge technological developments we think may impact your business (or life) next year.

Lea in Accounting doesn’t like the new payroll software and it is having a knock-on effect to her entire team.  Sammy in Shipping doesn’t understand the new app for logging shipments and as a result no shipments are being tracked. And the new PA keeps complaining about the business phone system because she can’t seem to remember how to conference calls.

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

Sales people are notoriously friendly, talkative and good at relationship-building. It is part of what makes them effective at their job.  But these same qualities often make them inefficient.  Hours are lost chatting, while other important tasks are left undone.  This need not be the case however.  Avoid this situtation with VTSL’s top 5 tips on how to make your sales team more efficient.

Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles.

Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.

With a global focus on cyber security the past few years, it is easy to forget about physical security: protecting our businesses from criminal intruders. Yet this is as real a concern for offices across the UK as hacking is. Businesses are responsible for customer data held on site, payment information and of course the safety of their employees amongst other things. Here we have compiled options for securing your office, the modern way. Technology may seem like a vulnerability for companies, but it can also be a strength.