By Tom Goldsworthy

It's no secret that remote working has been the buzzword of the last few years. The "digital transformation" and an increasing shift to digital across multiple industries, coupled with the pandemic, has meant that businesses who previously weren't considering telecommuting had to implement remote working structures quickly. 

Unified communications aren't a new idea, but it is now increasingly crucial for those who want to, need to or have to continue offering remote working for the foreseeable future. So, what is “unified communications”?