By Tom Goldsworthy

It's no secret that remote working has been the buzzword of the last few years. The "digital transformation" and an increasing shift to digital across multiple industries, coupled with the pandemic, has meant that businesses who previously weren't considering telecommuting had to implement remote working structures quickly. 

Unified communications aren't a new idea, but it is now increasingly crucial for those who want to, need to or have to continue offering remote working for the foreseeable future. So, what is “unified communications”?

In the beginning, many businesses reported issues that were consistently technology focused. For example, a lack of tools to conduct business as they had before, a lack of internal communication and a lack of synergy with their existing technology to tackle what was suddenly required of them due to this new way of working. However, once tools were in place to encourage remote working that integrated and united communications, things improved for many businesses.  

Unifying communications comes with a vast number of benefits for both employers and their employees. One main benefit is flexibility. By unifying communications, you can offer complete flexibility for employees to work remotely and securely in the same manner as if they were in the office. In addition, with integrated services including voice, video, team tools, document sharing, access to CRM systems and synergy with existing systems, employees can perform their jobs to the same ability and with the very same access. 

This also allows you and your team to work across multiple devices, with seamless integration to tools such as Microsoft Teams, Salesforce, Google Chrome, and other third-party software. In addition, cloud communications mean that data can be accessed anywhere and even allows for collaboration – there is no barrier, and set-up is straightforward.

These tools mean that cross-office collaboration is entirely possible and highly doable. Not only this, but unifying communications means that productivity and efficiency are often vastly improved, as is employee satisfaction and overall output.  

What's the future of unified communications?

As more and more businesses move towards unifying their communications, more software providers will also follow the likes of Salesforce and MS Teams, allowing integration with communications providers. Each business has unique requirements, so entirely flexible solutions based on individual situations will continue to be offered. 

Above this, unified communications will become the norm for many employees. Without advancements in this area, businesses may fall behind competitors with their tools and not necessarily attract the best talent, those who want to have the most efficient tools available to work to their best abilities. 

If you're looking for more information about unifying communications or would like to discuss how VTSL may help you, please get in touch. 

Why Choose Us 

VTSL cloud communications systems are simple, efficient and robust. We provide the best telephony solutions entirely designed to improve your business's efficiency and growth. 

We have engineered our cloud communications system to suit the needs of both small and medium-sized businesses. And, integrating VTSL cloud communication services with your customer support will improve your business' employee satisfaction - which ultimately increases sales and profitability. 

Plus, our unrivaled support, highly competitive pricing, and unbeatable flexibility ensure you have the best possible phone systems that set you apart from the competition.

About VTSL

VTSL is a leading cloud communications provider, offering GP practices and other organisations across the UK & Ireland powerful voice communications technology that allows them to work smarter.  VTSL's service streamlines day-to-day interactions with intuitive and easy-to-use management portals, mobile apps, and state-of-the-art phones. Integrations with applications such as EMIS reduce admin time and provides a seamless working across platforms. Learn more by emailing info@vtsl.net today.