It is not enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.
It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.
Most businesses approach to sales is different to their approach to customer service. Sales teams have targets. They are on commission. They have lots of meetings, and generally have varied schedules and busy diaries. Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.
Is the office as we knew it, dead? This topic has been widely debated since the pandemic began close to a year ago. Undoubtedly, the office environments we will be returning to will look different to those we left behind - but how many of us will truly return?
By Lauren Murphy
With the flexible managed offering becoming more prevalent than ever, and the coronavirus pandemic accelerating that trend, traditional landlords need to adapt to ensure they aren’t left behind.
by Lucy Antunes
Christmas is just around the corner now, and what a year this has been. With seemingly endless lockdowns and constant working from home, most of us have found us in situations we would never have dreamed of a year ago.
By Lee Zweig
With winter coming and local lockdowns popping up all over the country, the likelihood of staff needing to isolate, or even practice closures, is increasing. Fortunately, technology is here to help. Staff can work from home as effectively (or close to) if they have the right tools.
While many people have enjoyed working from home over the past few months, there is a broad recognition that a completely home-based workforce can’t compare to one that has the ability to collaborate in-person. The serendipitous consequences of accidentally overhearing something you needed to know, or the unintended collaboration that occurs simply by sitting next to someone (even 2m apart), have value – a value that will no doubt end up quantified through an increasing number of studies like this one as we get more data from lockdown.
As lockdown measures are gradually eased, one thing is clear - people that can work from home, will be working from home for the foreseeable future. But what if you theoretically can work from home, but can't practically, due to a poor broadband connection? I recently had a video meeting with someone who was working in their utility room because it offered the best WiFi signal in the house (despite the visual interference from laundry baskets).
With the impact of coronavirus being felt by businesses across the UK, we know that many of you are concerned about how your business and staff will be affected. This is a list of information, resources and places to go for support.
