NEWS & BLOG

Call Mapping: How to Structure the Perfect Sales Call

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.

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Want Better Wi-Fi at Home?  Get a Mesh Network

Mesh networks give your home Wi-Fi setup a boost using extra boxes that give the signal a kick as it passes through. They don’t magically give your home a connection it didn’t have before, but rather extend the connection you already have, further. So if your home is large, or you need to extend your Wi-Fi beyond the router’s current capabilities, a Mesh network is probably just the thing for you.

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When is 5G coming to a Smartphone Near You?

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

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6 Communication Technology Trends That Will Impact Your Business By 2020

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

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Here Is How To Make Your Sales Team More Efficient

Sales people are notoriously friendly, talkative and good at relationship-building. It is part of what makes them effective at their job.  But these same qualities often make them inefficient.  Hours are lost chatting, while other important tasks are left undone.  This need not be the case however.  Avoid this situtation with VTSL’s top 5 tips on how to make your sales team more efficient.

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The 9 Worst Phrases you Can Say in Customer Service

We have all experienced it.  The customer service rep who is rude, makes the problem you need solved worse, tells you that it is your fault, or has no idea how to solve the problem. No doubt the effect this has on your impression of the brand and product is lasting.  Your time is valuable and as a customer, problems should be solved quickly and respectfully. 

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How to Create Value by Transforming the Customer Journey

 and services is It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

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Using Gamification to Improve Customer Service

Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.

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Why You Should Stop Focusing on Providing Amazing Customer Service 

CEB data from more than 100,000 customers across the world shows that interactions with service reps are four times likelier to lead to customer disloyalty than to loyalty.  As such it is no surprise that the tide is turning in the world of customer service.  It is now believed that companies should focus on sparing customers grief rather than trying to impress them with amazing service.

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