NEWS & BLOG

Create Value by Transforming the Customer Journey

It is not enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

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How To Use Technology to Entice People Back to The Office

It looks as though hybrid working is here to stay, at least for the foreseeable future. Some companies haven't had issues getting people back into the office three days a week. Others are struggling to get their employees back in for one. What is first office doing that the second isn't?  If we analyse the companies who have employees that are happy to come in versus the companies that can't get people in for love nor money, are there lessons to be learned?

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What VTSL's Three ISO Certifications Mean for Customers

  • Nicola White
  • 29-Jul-2022 15:52:56

VTSL is continually striving to improve its service to customers and our impact on the world around us. We take our evolution as an organisation seriously and as such have embarked on a journey to become ISO certified in not one, but three, International Standards.

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Dear Office Building Landlord: Installing Connectivity Is Your Job

  • Kate Davies
  • 13-Jul-2022 09:30:00
  • Telecoms

Dear Office Building Landlord,

Most would agree, you have a good business model.  If you get your numbers right and keep your building full you will enjoy passive revenue for years to come, all the while your asset is (hopefully) appreciating.

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VTSL Awarded ISO 14001 Certification for Environmental Management Systems

Cloud communications provider, VTSL, has been awarded certification for ISO 14001:2015, reinforcing the company's commitment to sustainability through its environmental management systems.

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The Hardware Supply Chain Issues Affecting All Businesses

  • Malik Ahmed
  • 09-Jun-2022 15:52:00

The global supply chain issues that have been undermining the delivery of key raw materials, parts and products have hit some sectors worse than others. But nearly all businesses, regardless of their sector are impacted by the issues plaguing the IT supply chain that has been affecting the supply of laptops, phones, network hardware, routers and a variety of other mission-critical devices for businesses.

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Working From Home: Personal Mobiles Don't Work - This Is Why

  • Tom Goldsworthy
  • 25-May-2022 13:18:00

By Tom Goldsworthy

Over the past two years, the UK has seen a marked change in the working landscape. Home working is now the norm for many people.

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How to Create Value by Transforming the Customer Journey

It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

READ MORE

3 Myths About Business Internet Connectivity

We often hear smaller businesses complain about their internet connection: 
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Why Sales & Customer Service Are 2 Sides of the Same Coin

Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day. 

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