NEWS & BLOG

How to Get Your Office Phone & Mobile To Connect Seamlessly

Your smartphone connects to your Amazon Echo, as well as your car. Headphones no longer need to be plugged into a phone to work, but rather simply Bluetooth enabled.  And now, your office phone and your mobile phone can work as one - seamlessly syncing contacts and transferring calls between one another with the push of a button.

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How to Overcome the Most Common Sales Objections

Whether it is selling something to an internal team, to a partner company or a potential investor, most of us regularly find ourselves trying to convince someone in the business world to do something.  The response given is the same response experienced sales people often get: "Now is not a good time", or "We don't have the budget for that."  But objections don't mean "no", particularly if you know what to say next. Here we outline the 5 most common sales objections, and how to overcome them.

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Your Quick Guide to Telecoms Industry Terms

At VTSL, we pride ourselves on speaking to you in plain English, without heavy technical jargon that often confuses even the most tech-savvy individuals. Whether you are a trained IT expert, or an office manager with little telecoms knowledge, we want you to know what you are getting and feel like we speak the same language you do.  

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New Technologies to Get Excited About in 2019

New technology has a way of creeping up on us. Starting off as a geeky trend, or a privilege of a select few, suddenly it appears everywhere. Things like the microwave, home alarm system, VoIP business phone system, and of course the smartphone, all started off as obscure technologies.  Now they are commonplace. But what new technology can we expect to make it big in 2019? Each year, we like to take a guess.  Here are 5 cutting edge technological developments we think may impact your business (or life) next year.

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Why The Best Technology Doesn't Need an Acronym

 

If you have ever had to speak to a telecoms company about a new phone system, or even an IT company about installing new internet connection, you will probably remember the sales rep using a lot of baffling acronyms that made the entire process more confusing than it needed to be.  PoP, VoIP, LAN, WAN, VPS, GEA, BPS, might have been a few you heard mentioned. The information technology and telecoms industries are rife with such abbreviations, that should in theory, make conversations quicker - but given most of us don't speak technology-acronym language, they serve to do much the opposite.  

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Why Sales & Customer Service Are 2 Sides of the Same Coin

Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day. 

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8 Must-Have Office Technologies to Improve Productivity

  • Tom Goldsworthy
  • 29-Oct-2018 14:16:54

The design and functionality of your office could be affecting your employees’ productivity. Giving your team things such as the right lighting, adjustable desks and comfortable temperature control may actually increase their performance.  But that’s not all.  Here we share what we believe are the technologies that every office space should have to improve productivity.

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Research Shows Disadvantages to Open Plan Office

Today around 70% of offices have an open floor plan. But are they really all they are cracked up to be?

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How Phone Call Analytics Can Transform Your Business

When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain.

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6 Ways to Help Employees Embrace New Technology

Lea in Accounting doesn’t like the new payroll software and it is having a knock-on effect to her entire team.  Sammy in Shipping doesn’t understand the new app for logging shipments and as a result no shipments are being tracked. And the new PA keeps complaining about the business phone system because she can’t seem to remember how to conference calls.

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