Transforming a business doesn't have to take thousands of pounds, management consultants or new training initiatives. It can happen through the smallest of changes. For example, a study found that when hospitals followed a simple checklist before a surgical procedure, death rates decreased by 40 percent. When Marriot implemented workplace flexibility, the company found that low-value work dropped from 11.7 hours per week to only 6.8 hours, and productivity increased even though the number of hours worked decreased.
We have long known the power voice has in everything from providing an amazing customer experience to selling a product. Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on. But this is not to say technology isn’t moving quickly in the voice department.
The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff. But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one.
British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”
Being a recruitment consultant requires an enormous amount of organisation, motivation and skill. Recruiters often speak to hundreds of candidates and clients each week. They have to keep track of dozens of vacancies, stay in touch with people across the globe, and ensure that they are performing the right due diligence for each and every possible hire. It isn't easy. In fact, it is insanely busy and very difficult to do well.
Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.
The latest news, info and ideas on IP business telephony, unified communications and all things technology-related.