NEWS & BLOG

Don’t Rush to Get Rid of Your Desktop Handsets Just Yet

Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles.

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The 9 Worst Phrases you Can Say in Customer Service

We have all experienced it.  The customer service rep who is rude, makes the problem you need solved worse, tells you that it is your fault, or has no idea how to solve the problem. No doubt the effect this has on your impression of the brand and product is lasting.  Your time is valuable and as a customer, problems should be solved quickly and respectfully. 

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How to Create Value by Transforming the Customer Journey

 and services is It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

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Using Gamification to Improve Customer Service

Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.

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Breaking Down Barriers to Business Mobility

Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.

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VTSL Announced as Finalists for 2 Prestigious ITSPA Industry Awards

The Internet Telephony Service Providers Association (ITSPA) recently announced VTSL as finalists for two categories in the 2018 ITSPA Awards. ITSPA is the UK’s leading association for the VoIP and Unified Communications industry.

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Use Technology to Your Advantage: 3 Smart Security Options to Keep Your Business Safe

With a global focus on cyber security the past few years, it is easy to forget about physical security: protecting our businesses from criminal intruders. Yet this is as real a concern for offices across the UK as hacking is. Businesses are responsible for customer data held on site, payment information and of course the safety of their employees amongst other things. Here we have compiled options for securing your office, the modern way. Technology may seem like a vulnerability for companies, but it can also be a strength.

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Are you Taking Credit Card Details the Legal Way? 

Businesses that take card payments over the phone are required to adhere to the Payment Card Industry Data Security standard (PCI DSS) compliance regulations. Businesses that don’t may be liable for non-compliance fines, and may be forced to stop accepting payments by card.

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How Does GDPR Affect Call Recording? Important Info

On May 25th, 2018 the EU-wide ‘General Data Protection Regulations’ (GDPR) will come into effect. If you are recording phone calls, for any reason, the new legislation affects you.

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How to Balance Business Technology & The Human Connection

Business technology is something we are all grateful for. Think back 15 years ago, before CRM and project management systems, before your accounting software automated hundreds of hours of manual work and before you had order and payment processing tools.

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