NEWS & BLOG

When is 5G coming to a Smartphone Near You?

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

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£67 Million in Government Funding for Free Gigabit Fibre Installation

The Department of Digital, Media, Culture & Sport recently announced their £67m Gigabit Broadband Voucher Scheme to help businesses install fibre broadband connections. Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. This includes hardware and construction charges.  

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6 Communication Technology Trends That Will Impact Your Business By 2020

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

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Here Is How To Make Your Sales Team More Efficient

Sales people are notoriously friendly, talkative and good at relationship-building. It is part of what makes them effective at their job.  But these same qualities often make them inefficient.  Hours are lost chatting, while other important tasks are left undone.  This need not be the case however.  Avoid this situtation with VTSL’s top 5 tips on how to make your sales team more efficient.

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Don’t Rush to Get Rid of Your Desktop Handsets Just Yet

Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles.

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The 9 Worst Phrases you Can Say in Customer Service

We have all experienced it.  The customer service rep who is rude, makes the problem you need solved worse, tells you that it is your fault, or has no idea how to solve the problem. No doubt the effect this has on your impression of the brand and product is lasting.  Your time is valuable and as a customer, problems should be solved quickly and respectfully. 

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How to Create Value by Transforming the Customer Journey

 and services is It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

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Using Gamification to Improve Customer Service

Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.

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Breaking Down Barriers to Business Mobility

Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.

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