NEWS & BLOG

Celebrating Alexander Graham Bell, the father of the telephone

  • Gemma Christie
  • 12-Jan-2022 11:58:19

By Gemma Christie

The Royal Mint are releasing an extra-special £2 coin to commemorate the 100th anniversary of the death of the father of the not-so-humble telephone, Alexander Graham Bell. The outstanding design of the coin by Graphic Designer Henry Gray celebrates the iconic three by three numerical keypad with the words “pioneer of the telephone” inscribed on the keys. A fitting tribute, considering the keypad design was synonymous with the modern telephone for many decades.

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What’s new and what’s expected from the ever-popular flexible workspace

  • Lauren Murphy
  • 01-Dec-2021 09:45:00

By Lauren Murphy

More and more businesses moved online during the pandemic, and with that, internet usage has sky-rocketed to new heights. Now it’s perfectly acceptable (and preferable for most customers) to do all sorts of things online that perhaps weren’t an option or not seen as plausible previously.

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Keeping a foot on the pedal of innovation with the Digital Primary Care Conference

  • Tom Goldsworthy
  • 11-Nov-2021 12:47:48

By Gemma Christie

It’s only at the Digital Primary Care Conference: Keeping a foot on the pedal of innovation where you can hear our CEO, Robert Walton discuss the pros and cons of using emerging technology in a primary health setting and specifically, “What is The Health and Social Care Network and how can you use it to innovate?”. We will also be discussing our most popular service, GP Cloud Voice.

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How do you successfully manage a hybrid or fully remote team?

  • Tom Goldsworthy
  • 05-Nov-2021 11:06:38

By Tom Goldsworthy

It's been an unusual year for businesses amidst the pandemic. Thousands have had to quickly pivot their working practices and begin offering remote working to employees - perhaps even when they haven't done so before.

Of course, under usual circumstances, it would be advisable to plan for such significant changes to working practices, but, of course, that simply wasn't possible for many. As time goes on, it's becoming more and more apparent that remote and hybrid working is here to stay. More businesses than ever are embracing the hybrid working model, essentially a mix of office and remote working, over fully remote working.

And, although there are some challenges inherent to this style of working, there are many tools and plenty of advice available to tackle these and promote a happy, healthy hybrid working environment.

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What is the Future of Unified Communications?

  • Tom Goldsworthy
  • 28-Oct-2021 13:53:44

By Tom Goldsworthy

It's no secret that remote working has been the buzzword of the last few years. The "digital transformation" and an increasing shift to digital across multiple industries, coupled with the pandemic, has meant that businesses who previously weren't considering telecommuting had to implement remote working structures quickly. 

Unified communications aren't a new idea, but it is now increasingly crucial for those who want to, need to or have to continue offering remote working for the foreseeable future. So, what is “unified communications”?

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How will technology affect the future of customer service

  • Tom Goldsworthy
  • 29-Sep-2021 09:51:54

By Tom Goldsworthy

Many factors play a significant role in the growth of a business. However, one crucial factor determining a company's growth and profitability is its customer service. 

While many companies are still working with a siloed model with a reluctance to share information across the company, the impact of customer service and support in organisational operations is enormous.

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Let’s Talk Teams - How To Take Online Work To The Next Level

  • Tom Goldsworthy
  • 21-Sep-2021 13:32:30

By Tom Goldsworthy

Back in April 2020, the shift to remote working was having a dramatic impact on the use and adoption of technology. Speaking at the time, Microsoft CEO Satya Nadella said his company had seen “two years’ worth of digital transformation in two months”.

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Did you know that 92% of all customer interactions occur over the phone? Is your phone system capable of carrying that responsibility?

  • Tom Goldsworthy
  • 02-Sep-2021 13:49:59

By Tom Goldsworthy

People buy from people, as the old saying goes. And even with the advent of email, considerable improvements in online technology, chatbots, and connectivity, this still hasn't changed. As a result, marketing managers worldwide are constantly trying to make the brands they represent 'more accessible,' their company image more 'human,' and their sales teams are encouraged to be more chatty with customers.

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Hybrid Working - Building Technology For “The Next Great Disruption”

  • Tom Goldsworthy
  • 29-Jul-2021 12:40:46

By Tom Goldsworthy

Many businesses are aiming for the best of both worlds by blending remote and office-based work. But as hybrid culture goes mainstream, what are the defining trends that will enable organisations to embrace it for the long-term, and how will technology play a key role?

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The Future Of Remote Working - What Next For GPs?

  • Lee Zweig
  • 29-Jun-2021 10:54:53

By Lee Zweig

By now, many GPs will have experienced the benefits and frustrations of remote working. While it has proved vital in continuing to provide services to people up and down the country, it can present a range of challenges that are most effectively addressed by improving both processes and technology.

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