By Tom Goldsworthy
People buy from people, as the old saying goes. And even with the advent of email, considerable improvements in online technology, chatbots, and connectivity, this still hasn't changed. As a result, marketing managers worldwide are constantly trying to make the brands they represent 'more accessible,' their company image more 'human,' and their sales teams are encouraged to be more chatty with customers.
By Tom Goldsworthy
Many businesses are aiming for the best of both worlds by blending remote and office-based work. But as hybrid culture goes mainstream, what are the defining trends that will enable organisations to embrace it for the long-term, and how will technology play a key role?
By Lee Zweig
By now, many GPs will have experienced the benefits and frustrations of remote working. While it has proved vital in continuing to provide services to people up and down the country, it can present a range of challenges that are most effectively addressed by improving both processes and technology.
By Robert Walton
Fast access to healthcare services has never been more important than over this past year. Covid-19 has undoubtedly rocked the world, and there isn't an industry that hasn't been affected by the sudden and often terrifying demands that the 'new normal' has brought about.
By Dan Rue
There’s no doubt that the pandemic has significantly changed the role and impact of technology across the public sector on a national and local level. GP surgeries, for instance, are now making greater use of online software and tools which have played an important role in the delivery of vital services, such as remote consultations, throughout the crisis.
By Dan Rue
Phone-based medical consultations were first offered to UK patients in the early 1990s, primarily as a way to help people in more remote locations get better access to vital advice and care. While the use of telemedicine has grown in the years since, the outbreak of COVID-19 saw the general rollout of phone-based services across every community around the country and an unprecedented acceleration in its adoption.
By Dan Rue
Since its invention over 145 years ago, the telephone has become essential across just about every section of society, and for the provision of healthcare, it’s arguably one of the most important pieces of non-clinical technology.
By Dan Rue
In the first blog of this series we explored one key benefit that a cloud communications system provides GP practices: greater patient access. In the second part of this series we will be exploring a second benefit: business continuity.
Is the office as we knew it, dead? This topic has been widely debated since the pandemic began close to a year ago. Undoubtedly, the office environments we will be returning to will look different to those we left behind - but how many of us will truly return?
by Lucy Antunes
VTSL recently launched a self-service portal for customers, providing them with capabilities that they previously did not have. This includes things such as adding new products, accessing in-depth knowledge base articles and the ability to submit support case tickets. Note that this is different to the normal online portal, which allows administrators and users to manage their telephony system and its features.
