The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff. But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one.
Guest blog by Kurt Wilson from our partner, BlueJeans
5G is finally here in the UK with EE and Vodafone both offering the superfast network. But what does that mean for businesses and individuals? We will tell you.
British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”
Being a recruitment consultant requires an enormous amount of organisation, motivation and skill. Recruiters often speak to hundreds of candidates and clients each week. They have to keep track of dozens of vacancies, stay in touch with people across the globe, and ensure that they are performing the right due diligence for each and every possible hire. It isn't easy. In fact, it is insanely busy and very difficult to do well.
Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.
With employees now using mobile phones instead of desk phones at the office, WiFi networks have become a crucial component of business IT infrastructure. Staff that use their mobile for work via a Soft Client rely on the WiFi network. Without it, they wouldn't be able to make and receive calls.
Often sales managers are good salesmen, but not necessarily good managers. Having been promoted based on their own performance, they have very little idea of how to ensure the success of a team as a whole. Teaching others their personal sales techniques isn't enough. Good managers will look beyond a singular number (i.e. monthly sales / revenue) to help each member of the team succeed at all the elements of a sale from start to finish.
Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'. But an email is sometimes the worst medium for communication. Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call.
