British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”
Being a recruitment consultant requires an enormous amount of organisation, motivation and skill. Recruiters often speak to hundreds of candidates and clients each week. They have to keep track of dozens of vacancies, stay in touch with people across the globe, and ensure that they are performing the right due diligence for each and every possible hire. It isn't easy. In fact, it is insanely busy and very difficult to do well.
Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.
With employees now using mobile phones instead of desk phones at the office, WiFi networks have become a crucial component of business IT infrastructure. Staff that use their mobile for work via a Soft Client rely on the WiFi network. Without it, they wouldn't be able to make and receive calls.
Often sales managers are good salesmen, but not necessarily good managers. Having been promoted based on their own performance, they have very little idea of how to ensure the success of a team as a whole. Teaching others their personal sales techniques isn't enough. Good managers will look beyond a singular number (i.e. monthly sales / revenue) to help each member of the team succeed at all the elements of a sale from start to finish.
Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'. But an email is sometimes the worst medium for communication. Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call.
You may have heard the term 'soft client' used before. For those who don't know, it isn't a furry customer.
What is call queuing? Call queuing helps to provide better customer service by managing a high volume of inbound calls. Incoming calls are automatically put in a queue and the caller is regularly told their place in the queue. For organisations like GP practices, which receive a high volume of inbound calls first thing in the morning, a call queue can be the difference between a frustrating caller experience, and a pleasant one. If your customers get a busy tone, or voicemail box when they call, the battle to provide excellent customer service is lost before it has begun. But call queues offer more than just a way of avoiding frustrating customers . They are an opportunity. Play a Call Queue Wait Announcement that is both interesting to the customer and meaningful to your business, and you have succeeded in knocking two birds out with one stone.
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