The Top 5 Questions Customers Ask Me Everyday

5 Frequently Asked Questions VTSL

by Lucy Antunes

Christmas is just around the corner now, and what a year this has been. With seemingly endless lockdowns and constant working from home, most of us have found us in situations we would never have dreamed of a year ago.  

Some things have been good (like no commute), but some things have been more difficult – particularly when it comes to making technology work for us at home. Our customer success team is always trying to be proactive to make sure you are aware of all the features you can utilise at home, so that you are able to work there—or anywhere—just like you are in the office. We also try to understand you and your business better so that we can assist you better in times like these, and in normal times too.

Below are some of the most frequently asked questions I have from customers. Hopefully reading the answers to these may help you to understand your VTSL cloud communications service better.

How flexible are your service agreements?

Many people believe that whenever you sign a contract with a service provider, you are tied down for the length of the contract, no matter what. At VTSL, we will always listen to our customers, understand their circumstances, and see how we can best assist.

We understand this year has had a massive impact on many businesses, so we take our time to discuss each situation individually, to gain insight into how we can support them in the best way possible.

How do I run a report for my staff?

With the VTSL portal, you can run reports on staff call stats whilst working from home and in the office. Administrators (or anyone with the appropriate permission), simply need to log into the portal and go to the Analytics section. Then they can run reports on their own call data or to see how other users and teams are doing. You can also schedule reports to automatically be sent to yourself, and others, without having to go back into the portal to run the report.  

Do I need admin rights to make changes to our account?

Yes, you do need administrative rights to make changes on your account. To be given admin rights, you will need to contact VTSL’s customer success team and they will be able to activate this for you.

When we go back into the office do I need to change anything on the portal?

This depends on what changes you have made whilst working from home. If diverts or call forwarding features have been activated, then you will need to log-in to the VTSL portal to deactivate these.

If you are using the Bria mobile application as your home working solution, then no changes need to be made on the portal. You would simply log out of the application when you are back in the office, if you don’t want to receive work calls on your mobile anymore.

If you have any questions not covered here, please reach out to us at We are happy to review how you are using your service and identify ways in which you may be able to use it better. Additionally, you can also request training with someone from our customer success team, who will provide in-depth training at your convenience.

Wishing you a very Happy Christmas and healthy New Year.

About VTSL

VTSL is a leading cloud communications technology company, providing organisations across the UK and Ireland with the solutions they need to work smarter. From integrated telephony-CRM systems, to video conferencing, to fibre connectivity and work-from-home solutions, VTSL is committed to helping companies use technology to get ahead. Find out more about VTSL's award-winning cloud business telephony system, network solutions and software integrations by emailing or giving us a call.



Topics: Interesting, Telecoms