NEWS & BLOG

Give Your Sales Team an Edge With Emerging Tech

These days being good at your job means being able to maximise the latest technology.  Whether it is a meeting scheduling software, a mobile app for your office phone, or implementing a unified communications solution — those who are able to master the latest tech, get ahead quicker.  This is particularly true for sales teams.  No longer does a nice smile and a convincing pitch bring home the most bacon. Evolution is critical to survival, and these three emerging technologies can help.  

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5 Barriers To Providing Excellent Customer Service 

Bad customer service undermines everything  —  from your newly redesigned product, to your beautiful packaging.  It is the most personal interaction your customers will have with your company.  It isn’t the same as browsing your website, or even using your product or service, it is a direct human to human connection between your team and your customers.  Ultimately, it is an opportunity to make a lasting positive impression.

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5 THINGS YOU WON'T BELIEVE YOU CAN BUY WITH BITCOIN

Back in the early 2000’s, VoIP wasn’t taken seriously as an option for business telephony.  In fact, virtually no companies in the UK had business-grade VoIP phone systems. But by 2010, it was catching on quick, with tens of thousands of companies adopting IP based phone services.  And by 2025, nearly all companies will have VoIP telephony solutions as BT turns of the traditional IDSN and PSTN phone networks.

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IFTTT Is The New App That Is Connecting Everything 'as a Service'

From your to-do list to your company's back-up servers, things that were once physical pieces of equipment are now deployed to you ‘as a service’ by service providers.  For example traditional phone systems have now been replaced by VoIP telephony and unified communications solutions offered as a service. But it isn’t just equipment that has gone the way of the cloud. There is now something called everything as a service, and it is delivered by IFTTT.

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What is new & Improved with Amazon's Echo 2

Amazon is now delivering the second generation of its popular Echo device—the home assistant that has become one of the most talked about gadgets in Britain. But is it worth upgrading to the newer model? Will the old Echo still work?

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Smart Watches: Did you know you had so much choice?

In last weekend’s Sunday Times, style guru Toby Wiseman was asked by a male reader if it was ever acceptable to wear a smartwatch with a suit.  The answer was: not three years ago, but these days, yes. What surprised me wasn’t the answer, but range of available smartwatches that would actually look good with a suit. Around our offices, techy-looking smartwatches are cool, but clearly that is not the case everywhere. 

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The Best Feature of the iPhone X? Its A11 Artificial Intelligence Brain

You probably already know what the iPhone X can do.  It can unlock with facial recognition and charge wirelessly.  It has a super retina screen that spans from edge to edge and no home button. It has animated emojis called Animogis, that mimic your current facial expression. But what you probably don’t know is that the best feature of the new iPhone X is its A11 AI neural network brain.

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10 Incredibly Useful Google Chrome Extensions

Google’s Chrome browser is our favourite, and not only because we have a plug-in for it that allows you to click-to-call straight from your browser screen. It is reliable, efficient and works beautifully on PCs as well as Macs.  Plus it has a huge ecosystem of extensions that make it even more powerful. The following are 10 of our favourite Chrome extensions—all of which are free.

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Voice Biometrics Are the Next Step in Fraud Prevention

When we hear the word “voice” in the news, our ears perk up. And with the prevalence of cyber attacks these days, when we hear the word “voice” and “security”, our ears doubly perk up.  As such, the news that voice biometrics could reduce UK fraud by making it more difficult for criminals to do their groundwork via contact centres had us listening, albeit not surprised. Contact centres are often a security weak spot, with fraudsters able to glean personal information through social engineering techniques.

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5 Reasons You Should Use Industry Specific Tech

As technology becomes increasingly tailored for individual industries, many companies are evaluating whether or not to make the leap to something sector-specific. When evaluating business software, there are three types most companies consider:

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