NEWS & BLOG

5 Steps to Solving Your Customers' Problems

 

The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff.  But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one. 

READ MORE

5G Is Now Live: What This Means For You

5G is finally here in the UK with EE and Vodafone both offering the superfast network. But what does that mean for businesses and individuals?  We will tell you.

READ MORE

How To Keep your Organisation Off the ICO's Radar & How BA Failed

British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”

READ MORE

Why VoIP Telephony & CRM System Integration is a Must-Have for Business Optimisation

Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.

READ MORE

5 Tips for Optimal Wireless Access Point Placement

With employees now using mobile phones instead of desk phones at the office, WiFi networks have become a crucial component of business IT infrastructure. Staff that use their mobile for work via a Soft Client rely on the WiFi network. Without it, they wouldn't be able to make and receive calls.  

READ MORE

5 Instances a Phone Call is Better Than An Email

Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'.  But an email is sometimes the worst medium for communication.  Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call. 

READ MORE

10 Great Ideas for Call Queue Wait Announcements

What is call queuing? Call queuing helps to provide better customer service by managing a high volume of inbound calls.  Incoming calls are automatically put in a queue and the caller is regularly told their place in the queue.  For organisations like GP practices, which receive a high volume of inbound calls first thing in the morning, a call queue can be the difference between a frustrating caller experience, and a pleasant one.  If your customers get a busy tone, or voicemail box when they call, the battle to provide excellent customer service is lost before it has begun.  But call queues offer more than just a way of avoiding frustrating customers . They are an opportunity.  Play a Call Queue Wait Announcement that is both interesting to the customer and meaningful to your business, and you have succeeded in knocking two birds out with one stone.

READ MORE

What Is The Actual Speed of My Wi-Fi Network?

You may have very fast broadband, or perhaps even a fibre leased line, and yet you find that your Wi-Fi is frustratingly slow.  When you do a test, it confirms that it is much slower than your hard-wired connections.  But why?  Part of the reason you decided to pay more for additional bandwidth was so that you would have faster Wi-Fi, but alas - it seems to still run at a snail's pace!  This is because the speed of a Wi-Fi wireless network connection depends on several factors. And like most types of computer networks, Wi-Fi supports varying levels of performance, depending on the technology standard.

READ MORE