NEWS & BLOG

How to Get Your Office Phone & Mobile To Connect Seamlessly

Your smartphone connects to your Amazon Echo, as well as your car. Headphones no longer need to be plugged into a phone to work, but rather simply Bluetooth enabled.  And now, your office phone and your mobile phone can work as one - seamlessly syncing contacts and transferring calls between one another with the push of a button.

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Your Quick Guide to Telecoms Industry Terms

At VTSL, we pride ourselves on speaking to you in plain English, without heavy technical jargon that often confuses even the most tech-savvy individuals. Whether you are a trained IT expert, or an office manager with little telecoms knowledge, we want you to know what you are getting and feel like we speak the same language you do.  

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Why The Best Technology Doesn't Need an Acronym

 

If you have ever had to speak to a telecoms company about a new phone system, or even an IT company about installing new internet connection, you will probably remember the sales rep using a lot of baffling acronyms that made the entire process more confusing than it needed to be.  PoP, VoIP, LAN, WAN, VPS, GEA, BPS, might have been a few you heard mentioned. The information technology and telecoms industries are rife with such abbreviations, that should in theory, make conversations quicker - but given most of us don't speak technology-acronym language, they serve to do much the opposite.  

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Why Sales & Customer Service Are 2 Sides of the Same Coin

Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day. 

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How Phone Call Analytics Can Transform Your Business

When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain.

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Britain’s SME’s Are Behind on Flexible Working. Does it matter?

A report recently released by the Smarter Working Initiative says that Britain’s small business owners should be paying a more attention to the work-life balance issues faced by their employees, and offer more options for flexible working.  

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Call Mapping: How to Structure the Perfect Sales Call

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.

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Want Better Wi-Fi at Home?  Get a Mesh Network

Mesh networks give your home Wi-Fi setup a boost using extra boxes that give the signal a kick as it passes through. They don’t magically give your home a connection it didn’t have before, but rather extend the connection you already have, further. So if your home is large, or you need to extend your Wi-Fi beyond the router’s current capabilities, a Mesh network is probably just the thing for you.

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When is 5G coming to a Smartphone Near You?

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

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£67 Million in Government Funding for Free Gigabit Fibre Installation

The Department of Digital, Media, Culture & Sport recently announced their £67m Gigabit Broadband Voucher Scheme to help businesses install fibre broadband connections. Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. This includes hardware and construction charges.  

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