NEWS & BLOG

Call Mapping: How to Structure the Perfect Sales Call

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.

READ MORE

Want Better Wi-Fi at Home?  Get a Mesh Network

Mesh networks give your home Wi-Fi setup a boost using extra boxes that give the signal a kick as it passes through. They don’t magically give your home a connection it didn’t have before, but rather extend the connection you already have, further. So if your home is large, or you need to extend your Wi-Fi beyond the router’s current capabilities, a Mesh network is probably just the thing for you.

READ MORE

When is 5G coming to a Smartphone Near You?

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

READ MORE

£67 Million in Government Funding for Free Gigabit Fibre Installation

The Department of Digital, Media, Culture & Sport recently announced their £67m Gigabit Broadband Voucher Scheme to help businesses install fibre broadband connections. Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. This includes hardware and construction charges.  

READ MORE

6 Communication Technology Trends That Will Impact Your Business By 2020

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

READ MORE

Don’t Rush to Get Rid of Your Desktop Handsets Just Yet

Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles.

READ MORE

How to Create Value by Transforming the Customer Journey

 and services is It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

READ MORE

Using Gamification to Improve Customer Service

Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.

READ MORE

Breaking Down Barriers to Business Mobility

Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.

READ MORE

VTSL Announced as Finalists for 2 Prestigious ITSPA Industry Awards

The Internet Telephony Service Providers Association (ITSPA) recently announced VTSL as finalists for two categories in the 2018 ITSPA Awards. ITSPA is the UK’s leading association for the VoIP and Unified Communications industry.

READ MORE