NEWS & BLOG

What is Computer-Telphony Integration?

Computer telephony integration (CTI), also called computer–telephone integration (or at VTSL, simply 'integrations'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

READ MORE

What is SD-WAN? Here Is What You Need to Know

A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows companies to leverage any combination of transport services, including broadband internet services, to securely connect users to applications (video, voice, cloud-based programmes, etc).

READ MORE

4 Innovations That Are Revolutionising The Telecoms Industry

Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products.  5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications.

READ MORE

Voice Assistants Are Going to Transform Work & Life: Here is how

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

READ MORE

5 Steps to Solving Your Customers' Problems

 

The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff.  But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one. 

READ MORE

5G Is Now Live: What This Means For You

5G is finally here in the UK with EE and Vodafone both offering the superfast network. But what does that mean for businesses and individuals?  We will tell you.

READ MORE

How To Keep your Organisation Off the ICO's Radar & How BA Failed

British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”

READ MORE

Why VoIP Telephony & CRM System Integration is a Must-Have for Business Optimisation

Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.

READ MORE