NEWS & BLOG

The Law Regarding Flexible Working in the UK – What You Should Know

Did you know all employees have the legal right to request flexible working? So long as the employee has worked for at least 6 months, they are eligible to apply.

READ MORE

Give Your Sales Team an Edge With Emerging Tech

These days being good at your job means being able to maximise the latest technology.  Whether it is a meeting scheduling software, a mobile app for your office phone, or implementing a unified communications solution — those who are able to master the latest tech, get ahead quicker.  This is particularly true for sales teams.  No longer does a nice smile and a convincing pitch bring home the most bacon. Evolution is critical to survival, and these three emerging technologies can help.  

READ MORE

What Does 2018 Hold For Telecoms In the UK?

Some may not think of the telecoms industry as interesting — particularly if it conjures up images of men in hard hats working on phones lines.  But the telecoms industry is vast, from the large telecoms companies that connect nearly all UK homes, to the modern service providers offering VoIP business phone systems, to the ever-expanding mobile networks that keep you online wherever you may be.

READ MORE

Make Your Cloud Business Phone System Work For You This Holiday Season

In the mad rush to finish all your Christmas shopping, get last minute projects done and clear your desk of that pesky pile of work, many of us don’t think to take advantage of our cloud business phone system.  Whether it is ensuring your business has someone answering the phones over the holidays or letting customers know what your Christmas hours are, a few minutes in VTSL’s online web portal will have your office phone system working for you this season.

READ MORE

High Speed Broadband to Reach Millions as BT Faces New Competition

Just when you thought the UK countryside may never get decent internet connectivity, Vodafone signs a partnership deal with Cityfibre to build high-speed broadband networks to as many as 5 million UK homes, in a move that will create a powerful new rival to BT Openreach.

READ MORE

Call Recording: Cloud vs PBX

One benefit to email is that there is a ‘paper’ trail when you need to demonstrate that you did indeed communicate something. But emails are boring, and quickly becoming antiquated with the rise of chat and collaboration platforms. They also take a good few minutes to write, much longer than if you picked up the phone and called the person.  The good news is, there is a record even when you do pick up the phone – IF you have call recording.

READ MORE

3 Myths About Business Internet Connectivity

We often hear smaller businesses complain about their internet connection:

READ MORE

The Best Feature of the iPhone X? Its A11 Artificial Intelligence Brain

You probably already know what the iPhone X can do.  It can unlock with facial recognition and charge wirelessly.  It has a super retina screen that spans from edge to edge and no home button. It has animated emojis called Animogis, that mimic your current facial expression. But what you probably don’t know is that the best feature of the new iPhone X is its A11 AI neural network brain.

READ MORE

10 Advantages of a Using Specialist UCAAS Provider

It is happening in industries across the globe. We used to revel in the money saved by large corporation’s economies of scale, but now everyone from the SME business owner to the average retail shopper wants the specialist version—the exact right product, for them.  One may think that the larger utilities may be an exception to this—things like telecoms for example, things that historically there was only one major player, or very little difference between the few that did exist.  But the telecommunications industry is going niche too, and businesses are benefiting.  Instead of telephone systems, and on-site PBX’s, businesses are opting for modern Unified Communications as a Service Providers—providers that can offer more than a telephony service, and instead introduce communications solutions that transform an organisation’s sales, service and operational functioning.  The communications solutions include telephony, but they also include integrating it into the core applications of the business—from CRM to Order Management, as well as other mediums of communication such as chat, browsers, mobiles, and more.

READ MORE

Voice Biometrics Are the Next Step in Fraud Prevention

When we hear the word “voice” in the news, our ears perk up. And with the prevalence of cyber attacks these days, when we hear the word “voice” and “security”, our ears doubly perk up.  As such, the news that voice biometrics could reduce UK fraud by making it more difficult for criminals to do their groundwork via contact centres had us listening, albeit not surprised. Contact centres are often a security weak spot, with fraudsters able to glean personal information through social engineering techniques.

READ MORE