Just when you thought the UK countryside may never get decent internet connectivity, Vodafone signs a partnership deal with Cityfibre to build high-speed broadband networks to as many as 5 million UK homes, in a move that will create a powerful new rival to BT Openreach.
One benefit to email is that there is a ‘paper’ trail when you need to demonstrate that you did indeed communicate something. But emails are boring, and quickly becoming antiquated with the rise of chat and collaboration platforms. They also take a good few minutes to write, much longer than if you picked up the phone and called the person. The good news is, there is a record even when you do pick up the phone – IF you have call recording.
You probably already know what the iPhone X can do. It can unlock with facial recognition and charge wirelessly. It has a super retina screen that spans from edge to edge and no home button. It has animated emojis called Animogis, that mimic your current facial expression. But what you probably don’t know is that the best feature of the new iPhone X is its A11 AI neural network brain.
It is happening in industries across the globe. We used to revel in the money saved by large corporation’s economies of scale, but now everyone from the SME business owner to the average retail shopper wants the specialist version—the exact right product, for them. One may think that the larger utilities may be an exception to this—things like telecoms for example, things that historically there was only one major player, or very little difference between the few that did exist. But the telecommunications industry is going niche too, and businesses are benefiting. Instead of telephone systems, and on-site PBX’s, businesses are opting for modern Unified Communications as a Service Providers—providers that can offer more than a telephony service, and instead introduce communications solutions that transform an organisation’s sales, service and operational functioning. The communications solutions include telephony, but they also include integrating it into the core applications of the business—from CRM to Order Management, as well as other mediums of communication such as chat, browsers, mobiles, and more.
When we hear the word “voice” in the news, our ears perk up. And with the prevalence of cyber attacks these days, when we hear the word “voice” and “security”, our ears doubly perk up. As such, the news that voice biometrics could reduce UK fraud by making it more difficult for criminals to do their groundwork via contact centres had us listening, albeit not surprised. Contact centres are often a security weak spot, with fraudsters able to glean personal information through social engineering techniques.
As technology becomes increasingly tailored for individual industries, many companies are evaluating whether or not to make the leap to something sector-specific. When evaluating business software, there are three types most companies consider:
A reminder to all businesses with a traditional phone system: by 2025 BT will be switching off their PSTN and ISDN networks, migrating them to a single IP core network. The ‘phone line’ as we know it, will be dead. But what does this actually mean for your organisation?
Do you know what telephone number range will be shut down this June? Are you confident of which phone numbers carry a charge, and which are free? Do you know your partner’s mobile number from memory?
Most people are familiar with the terms IP address, server and domain, but do you know what they actually mean... or 'do'? In the last of our blog series about how the internet works, we take a look at IP addresses, domains, clients, servers and ports. And no, we don't mean the port you drink.
In our second blog in our series explaining how the Internet works, we look at the Internet as a network—the different components that make up that network, and how they speak to each other. After all, every computer that is connected to the Internet is part of a network. Click on each bolded term to learn what it means.
