--- title: "Call Recording: Cloud vs PBX" description: Don't send an email to ensure a record of your communications. Instead, get Call Recording and pick up the phone! Learn more from business VoIP leaders, VTSL image: https://blog.vtsl.net/hubfs/hosted%20call%20recording%20voip%20business%20phone%20systems%20ip.jpg --- ## NEWS & BLOG ## Call Recording: Cloud vs PBX - ** Lee Zweig - ** 27-Oct-2017 15:43:50 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) ![hosted call recording voip business phone systems ip.jpg](https://blog.vtsl.net/hs-fs/hubfs/hosted%20call%20recording%20voip%20business%20phone%20systems%20ip.jpg?width=640&name=hosted%20call%20recording%20voip%20business%20phone%20systems%20ip.jpg)One benefit to email is that there is a ‘paper’ trail when you need to demonstrate that you did indeed communicate something. But emails are boring, and quickly becoming antiquated with the rise of chat and collaboration platforms. They also take a good few minutes to write, much longer than if you picked up the phone and called the person.  The good news is, there is a record even when you do pick up the phone – IF you have call recording. [Call recording](https://en.wikipedia.org/wiki/Call-recording_software) is a software that records telephone conversations over PSTN or VoIP in a digital audio file format. The benefits of call recording are endless… you can resolve disputes, demonstrate compliance, monitor quality, improve performance, record mobile calls and integrate into your CRM system.  But which *kind *of call recording system is best for your business?  Let’s look at the pros and cons of both types. **The Case for the Cloud / [VoIP Business Phone System](https://www.vtsl.net/trust-vtsl) Call Recording ** Here are the some of the main reasons for [hosted VoIP call recording](https://en.wikipedia.org/wiki/VoIP_recording) systems: - **Single, transparent price points: **Hosted Software as a Service (SaaS) services offer [straightforward subscription pricing](https://www.vtsl.net/plans-pricing/) which covers all recording, storage and retrieval functions, plus maintenance and support, with no per user licensing costs or upfront purchasing costs - **Universal recording:** Because cloud providers run the services from data centres, they can allow universal end-to-end recording of all calls with no capacity restrictions - **Accessible recordings:** Cloud call recording is designed for retrieval via web browsers, so they tend to use file formats which are much easier to export and open in other applications **The Case for On-Premises / PSTN Call Recording ** If you aren’t sold on a cloud based call recording solution, or a [hosted VoIP phone service](https://www.vtsl.net/product-overview/voip-telephony/), there are a couple reasons to go the other route. - **Security: **Cloud technology may well have evolved to address the concerns over cyber security which initially made people sceptical about running their critical IT infrastructure online. But attitudes are slow to change. In a field like call recording, where [privacy compliance](https://www.commstrader.com/guides/technology-track/call-recording/call-recording-law-uk/) is such a big issue, you may just be more comfortable sticking with traditional on-premises systems - **Product lifecycles:** If you are already running an on-premises call recorder and it still has several years of solid performance left, why change? If you have made the investment, you might as well let it run its course   --- **About VTSL** VTSL is the leading hosted VoIP business phone system provider in the UK for medium sized organisations.  With a proprietary platform, easy-to-use phones, flexibile working solutions, an intuitive online web portal, guaranteed voice quality and a low per user monthly pricing structure – it is easy to see why more and more businesses are choosing a business VoIP service for their telephony needs.  [Learn more](https://www.vtsl.net/key-information/faqs/) about call recording and how it can help your business [by speaking to one of our experts today on ](https://www.vtsl.net/about/contact-us/)020 7078 3200.   Topics: [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Tweet](https://twitter.com/share) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **