We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff.  But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one.