Financial Services, UCaaS and the Next Stage of Covid-19

  • Eamonn Chaer
  • 07-Jul-2020 14:32:14

Financial Services Telephony Solutions

Even as lockdown measures are eased and retail businesses re-open, the B2B world remains sceptical about a return to the office. Most office-based businesses expect to be fully or partly working from home for some time, and as such there will be a continued increase in demand for remote working and digital collaboration technology in months if not years to come.

Many of our clients have told us they expect the policies implemented in response to the coronavirus outbreak to be permanent for the foreseeable future, even if the government removes all restrictions. These include work-from-home policies, travel limitations and reduced event attendance. For many of these businesses’ employees, working from home has had benefits—a longer working day from the lack of travel time, less distraction and more focused meetings. And management isn’t in a hurry to undo this new way of working all at once.

What is really interesting is that the adoption of UCaaS has happened in industries that historically have been resistant to remote working, such as financial services, healthcare and education. These sectors have been pushed to adopt technologies that they now are whole-heartedly embracing. But while working from home may have benefits even for businesses that resisted the change, companies must be mindful that they are still adhering to regulations. For example, financial services firms must ensure they have a call recording system that works for home-based staff and is compliant. And all companies are in a position of needing to review their disaster recovery plans to ensure they are able to respond to crisis such as the COVID-19 pandemic swiftly and for extended periods of time.

Having a telecoms system in place that is easy to implement, addresses current needs for working-from-home, adheres to regulations and offers the highest levels of security despite a scattered workforce is no longer a nice-to-have. It is a must have. Moreover, having a telecoms system that is adaptable enough to support the unforeseen changes that we will no doubt encounter in the years ahead, is also a must have.

VTSL's cloud telephony not only supports remote workers by allowing them to get connected from any device, anywhere, it also ensures you are adhering to regulations and remaining compliant when interacting with clients. VTSL also provides automatic software updates to your phones and entire system automatically, with no down time – giving you piece of mind that you always have the most modern telephony system available.

Sometimes it is the smallest things that make a big difference. For example, staff needing to expend just a little bit less effort to make a call can drive sales and client service calls up dramatically. Or a telephony-CRM integration can mean that record-keeping is actually done properly by everyone in the company. We may not live in a completely new world due to the COVID-19 pandemic, but we certainly live in a world of change. If you currently have a phone system that is ‘ok’, why not take this opportunity to opt for one that is exactly what you need, and exactly what your employees need — now and in the future.

About VTSL

VTSL is a leader in unified communications technology, providing financial services firms across the UK and Ireland with the solutions they need to work smarter. From integrated telephony-CRM systems, to video and conferencing, to call recording and mobile twinning, VTSL is committed to helping companies use telephony technology to get ahead. Find out more about VTSL's award-winning cloud business telephony system, network solutions and software integrations by emailing today.