Why The Best Technology Doesn't Need an Acronym


If you have ever had to speak to a telecoms company about a new phone system, or even an IT company about installing new internet connection, you will probably remember the sales rep using a lot of baffling acronyms that made the entire process more confusing than it needed to be.  PoP, VoIP, LAN, WAN, VPS, GEA, BPS, might have been a few you heard mentioned. The information technology and telecoms industries are rife with such abbreviations, that should in theory, make conversations quicker - but given most of us don't speak technology-acronym language, they serve to do much the opposite.  


Why Sales & Customer Service Are 2 Sides of the Same Coin

Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.