Sometimes being ahead of the curve is a difficult place to live.  We are all familiar with products that we think will become mainstream one day, but are ‘ahead of their time’, and as such we don’t buy them. But jumping on a new technology bandwagon just as it takes off is very powerful for a business. You are saved all the niggles of the very early versions, yet receive the benefits of new tech before nearly everyone else.

Did you know all employees have the legal right to request flexible working? So long as the employee has worked for at least 6 months, they are eligible to apply.

CEB data from more than 100,000 customers across the world shows that interactions with service reps are four times likelier to lead to customer disloyalty than to loyalty.  As such it is no surprise that the tide is turning in the world of customer service.  It is now believed that companies should focus on sparing customers grief rather than trying to impress them with amazing service.