You may have heard the term 'soft client' used before. For those who don't know, it isn't a furry customer.
You may have heard the term 'soft client' used before. For those who don't know, it isn't a furry customer.
What is call queuing? Call queuing helps to provide better customer service by managing a high volume of inbound calls. Incoming calls are automatically put in a queue and the caller is regularly told their place in the queue. For organisations like GP practices, which receive a high volume of inbound calls first thing in the morning, a call queue can be the difference between a frustrating caller experience, and a pleasant one. If your customers get a busy tone, or voicemail box when they call, the battle to provide excellent customer service is lost before it has begun. But call queues offer more than just a way of avoiding frustrating customers . They are an opportunity. Play a Call Queue Wait Announcement that is both interesting to the customer and meaningful to your business, and you have succeeded in knocking two birds out with one stone.
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