by Lucy Antunes

VTSL recently launched a self-service portal for customers, providing them with capabilities that they previously did not have. This includes things such as adding new products, accessing in-depth knowledge base articles and the ability to submit support case tickets. Note that this is different to the normal online portal, which allows administrators and users to manage their telephony system and its features.

By Eamonn Chaer

Having endured on and off lockdowns for nearly a year, financial services firms have had to adapt their working practises to enable working from home.

But how has remote working affected compliance?