We can’t be certain of the future, but we are fairly certain that there are four technology trends you will be hearing about in 2016. Each year, technology that seemed nascent, or far from mainstream, suddenly becomes BIG. This is what we think will be big next year:

Total confidence, no shame and an outrageous smile: most of us would agree, these are some key qualities of a good sales person.  However the truth is, we all have to sell things, and we are not all blessed with a fearless demeanour, pearly whites and an irreverence for rejection.  Luckily, whether you are trying to sell your mates on your preferred ski holiday or your employees on the new CRM system, you can use these 6 sales tricks to win over your audience.  Better yet, you can outsmart the clever salesperson who attempts to use them on you!

The idea of a robot greeting a customer, bringing someone a cup of coffee or delivering the mail for tenants at a business centre seems incredibly far-fetched.  Most of us think that a genuinely useful office robot requires technology (and indeed wizardry) simply beyond our current abilities.  For a robot to behave like a human it would need to think like a human—a seemingly impossible task. Plus who wants to work with a bunch of robots!  We enjoy the sense of humour, emotional understanding and humanoid depth of our real-life colleagues.