Being a recruitment consultant requires an enormous amount of organisation, motivation and skill. Recruiters often speak to hundreds of candidates and clients each week. They have to keep track of dozens of vacancies, stay in touch with people across the globe, and ensure that they are performing the right due diligence for each and every possible hire. It isn't easy. In fact, it is insanely busy and very difficult to do well. 

Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.

New technology has a way of creeping up on us. Starting off as a geeky trend, or a privilege of a select few, suddenly it appears everywhere. Things like the microwave, home alarm system, VoIP business phone system, and of course the smartphone, all started off as obscure technologies.  Now they are commonplace. But what new technology can we expect to make it big in 2019? Each year, we like to take a guess.  Here are 5 cutting edge technological developments we think may impact your business (or life) next year.

Mesh networks give your home Wi-Fi setup a boost using extra boxes that give the signal a kick as it passes through. They don’t magically give your home a connection it didn’t have before, but rather extend the connection you already have, further. So if your home is large, or you need to extend your Wi-Fi beyond the router’s current capabilities, a Mesh network is probably just the thing for you.

Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.

CEB data from more than 100,000 customers across the world shows that interactions with service reps are four times likelier to lead to customer disloyalty than to loyalty.  As such it is no surprise that the tide is turning in the world of customer service.  It is now believed that companies should focus on sparing customers grief rather than trying to impress them with amazing service.

In the mad rush to finish all your Christmas shopping, get last minute projects done and clear your desk of that pesky pile of work, many of us don’t think to take advantage of our cloud business phone system.  Whether it is ensuring your business has someone answering the phones over the holidays or letting customers know what your Christmas hours are, a few minutes in VTSL’s online web portal will have your office phone system working for you this season.

One benefit to email is that there is a ‘paper’ trail when you need to demonstrate that you did indeed communicate something. But emails are boring, and quickly becoming antiquated with the rise of chat and collaboration platforms. They also take a good few minutes to write, much longer than if you picked up the phone and called the person.  The good news is, there is a record even when you do pick up the phone – IF you have call recording.

It is a New Year, bringing with it new resolutions, and of course—new technology!  But will 2017 be the year where the most interesting budding tech becomes mainstream? No one knows for sure, but we can make some educated predictions on which technology trends will dominate the landscape.

Do you find it easier to learn new things by watching? Then you may want to watch this - if you have an iPhone that is. This video by Tech Insider shows you 5 hidden iPhone features that only power users know about. From head movement screen control to LED flashing notifications, they are all cool, even if a bit geeky.