By Robert Walton

Fast access to healthcare services has never been more important than over this past year. Covid-19 has undoubtedly rocked the world, and there isn't an industry that hasn't been affected by the sudden and often terrifying demands that the 'new normal' has brought about.

These days being good at your job means being able to maximise the latest technology.  Whether it is a meeting scheduling software, a mobile app for your office phone, or implementing a unified communications solution — those who are able to master the latest tech, get ahead quicker.  This is particularly true for sales teams.  No longer does a nice smile and a convincing pitch bring home the most bacon. Evolution is critical to survival, and these three emerging technologies can help.  

As technology becomes increasingly tailored for individual industries, many companies are evaluating whether or not to make the leap to something sector-specific. When evaluating business software, there are three types most companies consider:

From bendy TVs that you hang like a picture, to virtual-reality headsets that can transport you far away, to the glass tables that we will soon be conducting meetings on – the technology on the brink of becoming ‘mainstream’ is the stuff of movies, dreams and elite government sects. Some years, it feels like technological progress is happening, but slowly—the internet is still the internet, apps are still the latest rage and phones are rather unremarkably able to take better pictures. But THIS year, it feels like technological progress is about to deliver an explosion of products, interfaces, and sheer genius integrations that will absolutely blow your mind. 

You are probably familiar with the feeling of having too many things to read. There is a deluge of interesting content flowing through your phone, tablet and television these days... blogs, newsletters, e-books, tweets, videos on every topic under the sun, with thousands more being produced each minute. Whether you are into digital marketing or sea anemones, there are endless ways you can stay up to date with the latest information, research and trends. 

Ensuring your customer service team is systematically helpful, knowledgeable and able to deal with irate customers is a critical component of successful business, even if one of the trickier ones. Here are a few tips to help you provide better customer service.