by Tom Goldsworthy
With the seismic shift to home working in 2020, the benefits of cloud solutions such as Teams, Zoom and other collaboration applications have shown brightly. But this has been less true for cloud voice platforms.
by Tom Goldsworthy
With the seismic shift to home working in 2020, the benefits of cloud solutions such as Teams, Zoom and other collaboration applications have shown brightly. But this has been less true for cloud voice platforms.
With the rise in working-from-home, many of us are now using softphones - which has lots of benefits. Users can make and receive calls from their work number, transfer calls, conference calls, and talk as long as they want without using mobile minutes. But what many people working from home forget, is that soft phones are only as good as the WiFi and broadband they are connected to. And with demands on domestic broadband greater than ever between email, CRM systems and video, the competition for bandwidth can be fierce.
As the coronavirus pandemic comes under control in the UK, companies across the country are re-opening for business. Those that have been functioning with skeletal staff, are beginning to operate with a fuller workforce. And businesses that require a physical presence, such as moving companies and construction companies, are now allowed to visit sites.
Group Twinning is a surprisingly unknown but powerful feature that enables all Group Calls to be twinned with mobiles (or other third party numbers). Each group member sets the number they want their calls twinned with. Most of the time this is a mobile, but it could be any number, for example a landline home number.
Computer telephony integration (CTI), also called computer–telephone integration (or at VTSL, simply 'integrations'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.
Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products. 5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications.
The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff. But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one.
Whether it is selling something to an internal team, to a partner company or a potential investor, most of us regularly find ourselves trying to convince someone in the business world to do something. The response given is the same response experienced sales people often get: "Now is not a good time", or "We don't have the budget for that." But objections don't mean "no", particularly if you know what to say next. Here we outline the 5 most common sales objections, and how to overcome them.
At VTSL, we pride ourselves on speaking to you in plain English, without heavy technical jargon that often confuses even the most tech-savvy individuals. Whether you are a trained IT expert, or an office manager with little telecoms knowledge, we want you to know what you are getting and feel like we speak the same language you do.
