Cloud communications provider, VTSL, has been awarded certification for ISO 14001:2015, reinforcing the company's commitment to sustainability through its environmental management systems.

By Lee Zweig

A recent poll by GP Online has shown that 63% of GP’s think that some degree of home working will remain after the pandemic is over, given there are some clear benefits - both short and long term. 

by Tom Goldsworthy

With the seismic shift to home working in 2020, the benefits of cloud solutions such as Teams, Zoom and other collaboration applications have shown brightly. But this has been less true for cloud voice platforms.

As the coronavirus pandemic comes under control in the UK, companies across the country are re-opening for business. Those that have been functioning with skeletal staff, are beginning to operate with a fuller workforce.  And businesses that require a physical presence, such as moving companies and construction companies, are now allowed to visit sites.

With the impact of coronavirus being felt by businesses across the UK, we know that many of you are concerned about how your business and staff will be affected. This is a list of information, resources and places to go for support.  

As many of you experienced, Friday, January 31^st felt more like Friday the 13^th, with a host of services and internet connectivity failures. VTSL’s own network was affected, thanks to a dual fibre break in Gamma’s network, and BT suffered a major outage as well.  Which bodes the question, why does a network outage for one carrier often affect other providers, and even seemingly unrelated services?

Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products.  5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications.

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

5G is finally here in the UK with EE and Vodafone both offering the superfast network. But what does that mean for businesses and individuals?  We will tell you.

British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breach that took place last year and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.”