--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology (6)" description: Read VTSL's latest blogs! (6) --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/Office%20moving%20tips%20from%20VTSL.jpg)](https://blog.vtsl.net/vtsl-blog/moving-office-telecoms-providers-advice) ### [Moving Office?  Here is how to ensure it goes smoothly](https://blog.vtsl.net/vtsl-blog/moving-office-telecoms-providers-advice) - ** Clair Watts - ** 06-Feb-2020 15:12:23 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Moving offices is exciting — a brand new space, with new local coffee shops and places for lunch. The only problem is the move itself.  Office moves require planning, time and very careful organisation.  There are lots of moving parts to juggle and without a comprehensive list of what needs to be done, you could find yourself without internet connectivity or working phones.  Here we share with you 4 office moving tips that will help ensure your transition is a smooth one. [READ MORE](https://blog.vtsl.net/vtsl-blog/moving-office-telecoms-providers-advice) [![](https://blog.vtsl.net/hubfs/Group%20Mobile%20Twinning%20VTSL%20Ltd.jpg)](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) ### [What is Group Twinning & How Can It Benefit My Business?](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) - ** Tom Goldsworthy - ** 16-Jan-2020 14:50:53 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Group Twinning is a surprisingly unknown but powerful feature that enables all Group Calls to be twinned with mobiles (or other third party numbers). Each group member sets the number they want their calls twinned with.  Most of the time this is a mobile, but it could be any number, for example a landline home number. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) [![](https://blog.vtsl.net/hubfs/computer-telephony-integration-from%20VTSL.jpeg)](https://blog.vtsl.net/vtsl-blog/what-is-computer-telphony-integration) ### [What is Computer-Telphony Integration?](https://blog.vtsl.net/vtsl-blog/what-is-computer-telphony-integration) - ** Tom Goldsworthy - ** 23-Dec-2019 12:46:43 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) [Computer telephony integration](https://www.vtsl.net/product-overview/unified-communications) (CTI), also called computer–telephone integration (or at VTSL, simply '[integrations](https://www.vtsl.net/product-overview/unified-communications)'), is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-computer-telphony-integration) [![](https://blog.vtsl.net/hubfs/SD-WAN%20uk%20network%20connectivity%20suppliers%20vtsl.jpg)](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) ### [What is SD-WAN? Here Is What You Need to Know](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) - ** Kate Davies - ** 29-Nov-2019 14:22:35 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows companies to leverage any combination of transport services, including broadband internet services, to securely connect users to applications (video, voice, cloud-based programmes, etc). [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) [![](https://blog.vtsl.net/hubfs/innovations%20in%20telecoms%20unified%20communications%20ucaas.jpg)](https://blog.vtsl.net/vtsl-blog/4-innovations-that-will-revolutionise-the-telecoms-industry) ### [4 Innovations That Are Revolutionising The Telecoms Industry](https://blog.vtsl.net/vtsl-blog/4-innovations-that-will-revolutionise-the-telecoms-industry) - ** Tom Goldsworthy - ** 28-Oct-2019 12:38:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products.  5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications. [READ MORE](https://blog.vtsl.net/vtsl-blog/4-innovations-that-will-revolutionise-the-telecoms-industry) [![](https://blog.vtsl.net/hubfs/Increased%20Productivity%20from%20Small%20Changes.jpg)](https://blog.vtsl.net/vtsl-blog/want-to-boost-productivity-start-with-these-small-changes) ### [Want To Boost Productivity? Start With These Small Changes](https://blog.vtsl.net/vtsl-blog/want-to-boost-productivity-start-with-these-small-changes) - ** Lee Zweig - ** 11-Oct-2019 13:17:39 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting) Transforming a business doesn't have to take thousands of pounds, management consultants or new training initiatives. It can happen through the smallest of changes. For example, a study found that when hospitals followed a simple checklist before a surgical procedure, death rates decreased by [40 percent](http://blogs.hbr.org/2009/01/small-changes-make-big-differe/). When [Marriot](http://workplaceflexibility.bc.edu/need/need_employers_performance) implemented workplace flexibility, the company found that low-value work dropped from 11.7 hours per week to only 6.8 hours, and productivity increased even though the number of hours worked decreased.  [READ MORE](https://blog.vtsl.net/vtsl-blog/want-to-boost-productivity-start-with-these-small-changes) [![](https://blog.vtsl.net/hubfs/Voice%20Assistants%20Future%20Integreation%20Soft%20Phone.jpg)](https://blog.vtsl.net/vtsl-blog/voice-assistants-are-going-to-transform-work-life-here-is-how) ### [Voice Assistants Are Going to Transform Work & Life: Here is how](https://blog.vtsl.net/vtsl-blog/voice-assistants-are-going-to-transform-work-life-here-is-how) - ** Kate Davies - ** 23-Sep-2019 14:40:13 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voice-assistants-are-going-to-transform-work-life-here-is-how) [![](https://blog.vtsl.net/hubfs/improve%20customer%20experience%20crm%20phone%20system%20integrations.jpg)](https://blog.vtsl.net/vtsl-blog/solving-your-customers-problems-crm-phone-system-integration) ### [5 Steps to Solving Your Customers' Problems](https://blog.vtsl.net/vtsl-blog/solving-your-customers-problems-crm-phone-system-integration) - ** Tom Goldsworthy - ** 09-Sep-2019 10:02:23 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms)   The formula for success for solving your customers' problems relies first and foremost on having motivated, caring, capable staff.  But even without 5-star customer support reps, you can still teach your team to solve customer issues in a way that will leave the customer feeling satisfied. Here we break it down into 5 key to-do's that will ensure this customer touch-point ends up being a positive one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/solving-your-customers-problems-crm-phone-system-integration) [![](https://www.bluejeans.com/sites/default/files/Video%20Call%20Etiquette.jpg)](https://blog.vtsl.net/vtsl-blog/video-call-etiquette-5-tips-for-looking-professional-over-video) ### [VIDEO CALL ETIQUETTE: 5 TIPS FOR LOOKING PROFESSIONAL OVER VIDEO](https://blog.vtsl.net/vtsl-blog/video-call-etiquette-5-tips-for-looking-professional-over-video) - ** Audra Oliver - ** 19-Aug-2019 12:54:22 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) *Guest blog by [Kurt Wilson](https://www.bluejeans.com/blog/video-call-etiquette-5-tips-looking-professional-over-video) from our partner, [BlueJeans](https://www.bluejeans.com)* [READ MORE](https://blog.vtsl.net/vtsl-blog/video-call-etiquette-5-tips-for-looking-professional-over-video) [![](https://blog.vtsl.net/hubfs/5G%20VTSL%20connectivity%20and%20network%20audit.png)](https://blog.vtsl.net/vtsl-blog/5g-is-now-live-what-this-means-for-you) ### [5G Is Now Live: What This Means For You](https://blog.vtsl.net/vtsl-blog/5g-is-now-live-what-this-means-for-you) - ** Malik Ahmed - ** 08-Aug-2019 12:12:39 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) 5G is finally here in the UK with [EE](https://ee.co.uk/) and [Vodafone](https://www.vodafone.co.uk/) both offering the superfast network. But what does that mean for businesses and individuals?  We will tell you. [READ MORE](https://blog.vtsl.net/vtsl-blog/5g-is-now-live-what-this-means-for-you) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **