--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology (7)" description: Read VTSL's latest blogs! (7) --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/gdpr%20ip%20business%20voip%20telephone%20systems%20uk.jpg)](https://blog.vtsl.net/vtsl-blog/how-to-keep-your-organisation-off-the-icos-radar-ip-voip-business-phone-systems) ### [How To Keep your Organisation Off the ICO's Radar & How BA Failed](https://blog.vtsl.net/vtsl-blog/how-to-keep-your-organisation-off-the-icos-radar-ip-voip-business-phone-systems) - ** Audra Oliver - ** 08-Jul-2019 14:52:11 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) [British Airways and its parent International Airlines Group (IAG) have been fined £183.39 million by the ICO in connection with a data breac](http://ba.com/)[h that took place last year](https://techcrunch.com/2018/09/06/british-airways-customer-data-stolen-in-data-breach/) and affected 500,000 customers who were browsing and booking tickets online. The ICO said that it found “a variety of information was compromised by poor security arrangements, including log in, payment card, and travel booking details as well name and address information.” [READ MORE](https://blog.vtsl.net/vtsl-blog/how-to-keep-your-organisation-off-the-icos-radar-ip-voip-business-phone-systems) [![](https://blog.vtsl.net/hubfs/VoIP%20Provider%20Business%20Phone%20System%202017%20Technology.jpg)](https://blog.vtsl.net/vtsl-blog/the-one-thing-all-successful-recruitment-firms-are-doing) ### [The One thing All Successful Recruitment Firms Are Doing](https://blog.vtsl.net/vtsl-blog/the-one-thing-all-successful-recruitment-firms-are-doing) - ** Lee Zweig - ** 22-Jun-2019 13:38:48 - ** Being a recruitment consultant requires an enormous amount of organisation, motivation and skill. Recruiters often speak to hundreds of candidates and clients each week. They have to keep track of dozens of vacancies, stay in touch with people across the globe, and ensure that they are performing the right due diligence for each and every possible hire. It isn't easy. In fact, it is insanely busy and very difficult to do well.  [READ MORE](https://blog.vtsl.net/vtsl-blog/the-one-thing-all-successful-recruitment-firms-are-doing) [![](https://blog.vtsl.net/hubfs/VOIP%20Buisiness%20phone%20system%20crm%20integraion.png)](https://blog.vtsl.net/vtsl-blog/voip-telephony-crm-integration-must-have-business-optimisation) ### [Why VoIP Telephony & CRM System Integration is a Must-Have for Business Optimisation](https://blog.vtsl.net/vtsl-blog/voip-telephony-crm-integration-must-have-business-optimisation) - ** Lee Zweig - ** 08-Jun-2019 13:39:53 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-telephony-crm-integration-must-have-business-optimisation) [![](https://blog.vtsl.net/hubfs/recruitment%20industry%20technology%20hosted%20voip%20business%20phone%20systems%20uk.gif)](https://blog.vtsl.net/vtsl-blog/how-the-right-technology-can-transform-recruitment-firms) ### [How the Right Technology Can Transform Recruitment Firms](https://blog.vtsl.net/vtsl-blog/how-the-right-technology-can-transform-recruitment-firms) - ** Tom Goldsworthy - ** 23-May-2019 12:21:26 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) The recruitment industry is booming. [Companies House recorded the launch of 5,824 new recruitment agencies in 2017, and the sector is responsible for more than £28 billion in revenue in the UK.](https://recruitmentbuzz.co.uk/uk-recruitment-industry-growing-rapidly/) [READ MORE](https://blog.vtsl.net/vtsl-blog/how-the-right-technology-can-transform-recruitment-firms) [![](https://blog.vtsl.net/hubfs/hosted%20business%20ip%20phone%20system%20providers%20uk%20wifi%20network%20set%20up%20voip.jpg)](https://blog.vtsl.net/vtsl-blog/5-tips-for-optimal-wireless-access-point-placement) ### [5 Tips for Optimal Wireless Access Point Placement](https://blog.vtsl.net/vtsl-blog/5-tips-for-optimal-wireless-access-point-placement) - ** Joe Saunders - ** 06-May-2019 13:44:00 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) With employees now using mobile phones instead of desk phones at the office, WiFi networks have become a crucial component of business IT infrastructure. Staff that use their mobile for work via a [Soft Client](https://www.vtsl.net/soft-client) rely on the WiFi network. Without it, they wouldn't be able to make and receive calls.   [READ MORE](https://blog.vtsl.net/vtsl-blog/5-tips-for-optimal-wireless-access-point-placement) [![](https://blog.vtsl.net/hubfs/demonstrating-marketing-roi-sales-team2.jpg-900x391.jpg)](https://blog.vtsl.net/vtsl-blog/tips-for-successfully-managing-sales-teams) ### [5 Tips For Successfully Managing Sales Teams](https://blog.vtsl.net/vtsl-blog/tips-for-successfully-managing-sales-teams) - ** Kate Davies - ** 01-May-2019 13:49:19 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting) Often sales managers are good salesmen, but not necessarily good managers.  Having been promoted based on their own performance, they have very little idea of how to ensure the success of a team as a whole. Teaching others their personal sales techniques isn't enough. Good managers will look beyond a singular number (i.e. monthly sales / revenue) to help each member of the team succeed at all the elements of a sale from start to finish.  [READ MORE](https://blog.vtsl.net/vtsl-blog/tips-for-successfully-managing-sales-teams) [![](https://blog.vtsl.net/hubfs/Phone%20call%20vs%20email%20ip%20business%20phone%20system%20voip%20telephony.jpg)](https://blog.vtsl.net/vtsl-blog/5-instances-a-phone-call-is-better-than-an-email) ### [5 Instances a Phone Call is Better Than An Email](https://blog.vtsl.net/vtsl-blog/5-instances-a-phone-call-is-better-than-an-email) - ** Joe Saunders - ** 11-Apr-2019 09:47:25 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Many people prefer to write an email instead of making a phone call. And for good reason. Emails are an incredibly efficient form of communication. There is no opportunity for a long, rambling chat, and you can check what you have written before pressing 'send'.  But an email is sometimes the worst medium for communication.  Tone and feeling can be misconstrued, questions can't be answered in real-time, and the opportunity to build a closer relationship is lost. Here are 5 times when it is better to make that call.  [READ MORE](https://blog.vtsl.net/vtsl-blog/5-instances-a-phone-call-is-better-than-an-email) [![](https://blog.vtsl.net/hubfs/what%20is%20a%20soft%20client.jpg)](https://blog.vtsl.net/vtsl-blog/what-exactly-is-a-soft-client-and-does-my-business-need-one) ### [What exactly is a Soft Client and does my business need one?](https://blog.vtsl.net/vtsl-blog/what-exactly-is-a-soft-client-and-does-my-business-need-one) - ** Audra Oliver - ** 18-Mar-2019 15:14:19 - ** You may have heard the term 'soft client' used before.  For those who don't know, it isn't a furry customer. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-exactly-is-a-soft-client-and-does-my-business-need-one) [![](https://blog.vtsl.net/hubfs/Call%20Queue%20Wait%20Announcement%20Ideas.jpg)](https://blog.vtsl.net/vtsl-blog/10-great-ideas-for-call-queue-wait-announcements) ### [10 Great Ideas for Call Queue Wait Announcements](https://blog.vtsl.net/vtsl-blog/10-great-ideas-for-call-queue-wait-announcements) - ** Kate Davies - ** 11-Mar-2019 12:13:18 - ** [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) What is [call queuing](https://www.vtsl.net/call-queuing)? Call queuing helps to provide better customer service by managing a high volume of inbound calls.  [Incoming calls are automatically put in a queue](https://blog.vtsl.net/hubfs/Call%20Queuing%20Tear%20Sheet%20v2.pdf) and the caller is regularly told their place in the queue.  For organisations like GP practices, which receive a high volume of inbound calls first thing in the morning, a call queue can be the difference between a frustrating caller experience, and a pleasant one.  If your customers get a busy tone, or voicemail box when they call, the battle to provide excellent customer service is lost before it has begun.  But call queues offer more than just a way of avoiding frustrating customers . They are an opportunity.  Play a Call Queue Wait Announcement that is both interesting to the customer and meaningful to your business, and you have succeeded in knocking two birds out with one stone. [READ MORE](https://blog.vtsl.net/vtsl-blog/10-great-ideas-for-call-queue-wait-announcements) [![](https://blog.vtsl.net/hubfs/Wifi%20speeds%20blog.jpg)](https://blog.vtsl.net/vtsl-blog/what-is-the-actual-speed-of-my-wifi-network) ### [What Is The Actual Speed of My Wi-Fi Network?](https://blog.vtsl.net/vtsl-blog/what-is-the-actual-speed-of-my-wifi-network) - ** Malik Ahmed - ** 11-Feb-2019 10:58:48 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) You may have very fast broadband, or perhaps even a fibre leased line, and yet you find that your Wi-Fi is frustratingly slow.  When you do a test, it confirms that it is much slower than your hard-wired connections.  But why?  Part of the reason you decided to pay more for additional bandwidth was so that you would have faster Wi-Fi, but alas - it seems to still run at a snail's pace!  This is because the speed of a Wi-Fi wireless network connection depends on several factors. And like most types of computer networks, Wi-Fi supports varying levels of performance, depending on the technology standard. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-the-actual-speed-of-my-wifi-network) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **