A report recently released by the Smarter Working Initiative says that Britain’s small business owners should be paying a more attention to the work-life balance issues faced by their employees, and offer more options for flexible working.  

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.

Mesh networks give your home Wi-Fi setup a boost using extra boxes that give the signal a kick as it passes through. They don’t magically give your home a connection it didn’t have before, but rather extend the connection you already have, further. So if your home is large, or you need to extend your Wi-Fi beyond the router’s current capabilities, a Mesh network is probably just the thing for you.

Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year.

The Department of Digital, Media, Culture & Sport recently announced their £67m Gigabit Broadband Voucher Scheme to help businesses install fibre broadband connections. Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. This includes hardware and construction charges.  

There has been a wave of innovation in the field of communication technology that has touched every sphere of life in recent years. It has changed the way we do business, offer customer service and speak to each other.

Sales people are notoriously friendly, talkative and good at relationship-building. It is part of what makes them effective at their job.  But these same qualities often make them inefficient.  Hours are lost chatting, while other important tasks are left undone.  This need not be the case however.  Avoid this situtation with VTSL’s top 5 tips on how to make your sales team more efficient.

Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles.

We have all experienced it.  The customer service rep who is rude, makes the problem you need solved worse, tells you that it is your fault, or has no idea how to solve the problem. No doubt the effect this has on your impression of the brand and product is lasting.  Your time is valuable and as a customer, problems should be solved quickly and respectfully.