Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.
Think what you may, companies of all sizes will have to embrace going mobile if they want to stay competitive. What used to be a way for staff to check emails from their laptops is now an entire mode of working effectively outside the office.
The Internet Telephony Service Providers Association (ITSPA) recently announced VTSL as finalists for two categories in the 2018 ITSPA Awards. ITSPA is the UK’s leading association for the VoIP and Unified Communications industry.
With a global focus on cyber security the past few years, it is easy to forget about physical security: protecting our businesses from criminal intruders. Yet this is as real a concern for offices across the UK as hacking is. Businesses are responsible for customer data held on site, payment information and of course the safety of their employees amongst other things. Here we have compiled options for securing your office, the modern way. Technology may seem like a vulnerability for companies, but it can also be a strength.
Businesses that take card payments over the phone are required to adhere to the Payment Card Industry Data Security standard (PCI DSS) compliance regulations. Businesses that don’t may be liable for non-compliance fines, and may be forced to stop accepting payments by card.
On May 25th, 2018 the EU-wide ‘General Data Protection Regulations’ (GDPR) will come into effect. If you are recording phone calls, for any reason, the new legislation affects you.
Business technology is something we are all grateful for. Think back 15 years ago, before CRM and project management systems, before your accounting software automated hundreds of hours of manual work and before you had order and payment processing tools.
We have all had the Connection not secure warning pop up on our screens as we attempt to connect to public WiFi. But sometimes we really have to connect, particularly for business – an email must be sent, a document must be downloaded, or your Bria softclient must be used so you can make business calls.
Sometimes being ahead of the curve is a difficult place to live. We are all familiar with products that we think will become mainstream one day, but are ‘ahead of their time’, and as such we don’t buy them. But jumping on a new technology bandwagon just as it takes off is very powerful for a business. You are saved all the niggles of the very early versions, yet receive the benefits of new tech before nearly everyone else.
Did you know all employees have the legal right to request flexible working? So long as the employee has worked for at least 6 months, they are eligible to apply.
