It is not enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

By Lee Zweig

By now, many GPs will have experienced the benefits and frustrations of remote working. While it has proved vital in continuing to provide services to people up and down the country, it can present a range of challenges that are most effectively addressed by improving both processes and technology.

By Lee Zweig

A recent poll by GP Online has shown that 63% of GP’s think that some degree of home working will remain after the pandemic is over, given there are some clear benefits - both short and long term. 

By Lee Zweig

With winter coming and local lockdowns popping up all over the country, the likelihood of staff needing to isolate, or even practice closures, is increasing.  Fortunately, technology is here to help. Staff can work from home as effectively (or close to) if they have the right tools.  

Usually patients are limited in their ability to lodge a complaint to directly to their surgery. They can 1) speak to the receptionist, 2) write a feedback card 3) email a general surgery address, or 4) fill out text/online questionnaires.

But what  about a call recording system?

If you are working from home for the foreseeable future, you may be evaluating your internet connectivity choices — opting for ‘fibre’ if your provider offers it in your area. But if you have already upgraded to ‘fibre’ and it still isn’t as fast as the lightening-quick connection you have in the office, this is why.

While many people have enjoyed working from home over the past few months, there is a broad recognition that a completely home-based workforce can’t compare to one that has the ability to collaborate in-person. The serendipitous consequences of accidentally overhearing something you needed to know, or the unintended collaboration that occurs simply by sitting next to someone (even 2m apart), have value – a value that will no doubt end up quantified through an increasing number of studies like this one as we get more data from lockdown.

Transforming a business doesn't have to take thousands of pounds, management consultants or new training initiatives. It can happen through the smallest of changes. For example, a study found that when hospitals followed a simple checklist before a surgical procedure, death rates decreased by 40 percent. When Marriot implemented workplace flexibility, the company found that low-value work dropped from 11.7 hours per week to only 6.8 hours, and productivity increased even though the number of hours worked decreased.