By Tom Goldsworthy
Over the past two years, the UK has seen a marked change in the working landscape. Home working is now the norm for many people.
By Tom Goldsworthy
Over the past two years, the UK has seen a marked change in the working landscape. Home working is now the norm for many people.
Most businesses approach to sales is different to their approach to customer service. Sales teams have targets. They are on commission. They have lots of meetings, and generally have varied schedules and busy diaries. Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.
By Gemma Christie
It’s only at the Digital Primary Care Conference: Keeping a foot on the pedal of innovation where you can hear our CEO, Robert Walton discuss the pros and cons of using emerging technology in a primary health setting and specifically, “What is The Health and Social Care Network and how can you use it to innovate?”. We will also be discussing our most popular service, GP Cloud Voice.
By Tom Goldsworthy
It's been an unusual year for businesses amidst the pandemic. Thousands have had to quickly pivot their working practices and begin offering remote working to employees - perhaps even when they haven't done so before.
Of course, under usual circumstances, it would be advisable to plan for such significant changes to working practices, but, of course, that simply wasn't possible for many. As time goes on, it's becoming more and more apparent that remote and hybrid working is here to stay. More businesses than ever are embracing the hybrid working model, essentially a mix of office and remote working, over fully remote working.
And, although there are some challenges inherent to this style of working, there are many tools and plenty of advice available to tackle these and promote a happy, healthy hybrid working environment.
By Tom Goldsworthy
It's no secret that remote working has been the buzzword of the last few years. The "digital transformation" and an increasing shift to digital across multiple industries, coupled with the pandemic, has meant that businesses who previously weren't considering telecommuting had to implement remote working structures quickly.
Unified communications aren't a new idea, but it is now increasingly crucial for those who want to, need to or have to continue offering remote working for the foreseeable future. So, what is “unified communications”?
By Tom Goldsworthy
Many factors play a significant role in the growth of a business. However, one crucial factor determining a company's growth and profitability is its customer service.
While many companies are still working with a siloed model with a reluctance to share information across the company, the impact of customer service and support in organisational operations is enormous.
By Tom Goldsworthy
Back in April 2020, the shift to remote working was having a dramatic impact on the use and adoption of technology. Speaking at the time, Microsoft CEO Satya Nadella said his company had seen “two years’ worth of digital transformation in two months”.
By Tom Goldsworthy
People buy from people, as the old saying goes. And even with the advent of email, considerable improvements in online technology, chatbots, and connectivity, this still hasn't changed. As a result, marketing managers worldwide are constantly trying to make the brands they represent 'more accessible,' their company image more 'human,' and their sales teams are encouraged to be more chatty with customers.
By Tom Goldsworthy
Many businesses are aiming for the best of both worlds by blending remote and office-based work. But as hybrid culture goes mainstream, what are the defining trends that will enable organisations to embrace it for the long-term, and how will technology play a key role?
