--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology | Products" description: Products | Read VTSL's latest blogs! --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) ### [Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) - ** Lee Zweig - ** 20-Sep-2022 13:53:34 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is not enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey-0) [![](https://blog.vtsl.net/hubfs/best%20customer%20experience%20voip%20business%20phone%20service%20providers%20uk.png)](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) ### [How to Create Value by Transforming the Customer Journey](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) - ** Lee Zweig - ** 02-May-2022 12:39:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) It is no longer enough to compete solely on the merit of products and services. *How* a company delivers its products is becoming as important as *what* it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one.  [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-buisness-phone-services-solutions-uk-create-value-customer-journey) [![](https://blog.vtsl.net/hubfs/business%20internet%20connectivity%20best%20business%20VoIP%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) ### [3 Myths About Business Internet Connectivity](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) - ** Tom Goldsworthy - ** 11-Apr-2022 08:22:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) We often hear smaller businesses complain about their internet connection:  [READ MORE](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-5-myths-about-business-internet-connectivity) [![](https://blog.vtsl.net/hubfs/Sales%20and%20Customer%20Service%20technology%20side%20of%20coin.jpg)](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) ### [Why Sales & Customer Service Are 2 Sides of the Same Coin](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) - ** Tom Goldsworthy - ** 30-Mar-2022 11:41:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day.  [READ MORE](https://blog.vtsl.net/vtsl-blog/business-voip-phone-system-provider-service-sales-same-coin) [![](https://blog.vtsl.net/hubfs/After%20Smartphone%20BEST%20BUSINESS%20PHONE%20SYSTEM%20VOIP%20PROVIDER%20UK.jpg)](https://blog.vtsl.net/vtsl-blog/this-is-what-comes-after-the-smartphone) ### [This is What Comes After the Smartphone](https://blog.vtsl.net/vtsl-blog/this-is-what-comes-after-the-smartphone) - ** Malik Ahmed - ** 10-Mar-2022 11:53:00 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Products](https://blog.vtsl.net/vtsl-blog/topic/products) There was a time not too long ago when typewriters filled offices and documents were sent by fax or by post. It was a time when no one had a mobile phone, but rather a home phone and answering machine.  And it, like the eras before, and the eras since, was considered a time of technological advancement. [READ MORE](https://blog.vtsl.net/vtsl-blog/this-is-what-comes-after-the-smartphone) [![](https://blog.vtsl.net/hubfs/GP%20Cloud%20Voice%20Telephony%20for%20GP%20Pracitces.jpg)](https://blog.vtsl.net/vtsl-blog/why-a-cloud-voice-system-is-crucial-for-gps-part-i) ### [Why a Cloud Voice System is Crucial for GPs - Part I](https://blog.vtsl.net/vtsl-blog/why-a-cloud-voice-system-is-crucial-for-gps-part-i) - ** Dan Rue - ** 18-Nov-2020 13:45:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) By Dan Rue Since the outbreak of Covid-19 in early 2020, general practices have seen the long standing challenges they face magnified and have had entirely new challenges thrown upon them. One such challenge is finding a phone system that meets the needs of both patients and staff who may not be able (or allowed) to physically come into the practice.  [READ MORE](https://blog.vtsl.net/vtsl-blog/why-a-cloud-voice-system-is-crucial-for-gps-part-i) [![](https://blog.vtsl.net/hubfs/Softphone%20Issues.jpg)](https://blog.vtsl.net/vtsl-blog/my-softphone-doesnt-work) ### [My SoftPhone Doesn't Work!](https://blog.vtsl.net/vtsl-blog/my-softphone-doesnt-work) - ** Tom Goldsworthy - ** 02-Sep-2020 12:14:00 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) With the rise in working-from-home, many of us are now using softphones - which has lots of benefits.  Users can make and receive calls from their work number, transfer calls, conference calls, and talk as long as they want without using mobile minutes. But what many people working from home forget, is that soft phones are only as good as the WiFi and broadband they are connected to. And with demands on domestic broadband greater than ever between email, CRM systems and video, the competition for bandwidth can be fierce.  [READ MORE](https://blog.vtsl.net/vtsl-blog/my-softphone-doesnt-work) [![](https://blog.vtsl.net/hubfs/GP%20VTSL%20Tech.jpg)](https://blog.vtsl.net/vtsl-blog/is-your-gp-practice-using-a-call-recording-system-for-complaints) ### [Is Your GP Practice Using a Call Recording System for Complaints?](https://blog.vtsl.net/vtsl-blog/is-your-gp-practice-using-a-call-recording-system-for-complaints) - ** Lee Zweig - ** 21-Aug-2020 09:54:44 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Usually patients are limited in their ability to lodge a complaint to directly to their surgery. They can 1) speak to the receptionist, 2) write a feedback card 3) email a general surgery address, or 4) fill out text/online questionnaires. But what  about a call recording system? [READ MORE](https://blog.vtsl.net/vtsl-blog/is-your-gp-practice-using-a-call-recording-system-for-complaints) [![](https://blog.vtsl.net/hubfs/Group%20Mobile%20Twinning%20VTSL%20Ltd.jpg)](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) ### [What is Group Twinning & How Can It Benefit My Business?](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) - ** Tom Goldsworthy - ** 16-Jan-2020 14:50:53 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Group Twinning is a surprisingly unknown but powerful feature that enables all Group Calls to be twinned with mobiles (or other third party numbers). Each group member sets the number they want their calls twinned with.  Most of the time this is a mobile, but it could be any number, for example a landline home number. [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-group-twinning-how-can-i-activate-it) [![](https://blog.vtsl.net/hubfs/SD-WAN%20uk%20network%20connectivity%20suppliers%20vtsl.jpg)](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) ### [What is SD-WAN? Here Is What You Need to Know](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) - ** Kate Davies - ** 29-Nov-2019 14:22:35 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows companies to leverage any combination of transport services, including broadband internet services, to securely connect users to applications (video, voice, cloud-based programmes, etc). [READ MORE](https://blog.vtsl.net/vtsl-blog/what-is-sd-wan-here-is-what-you-need-to-know) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **