Telecoms innovations impact nearly everyone. Smartphones for example, have transformed the way we live our lives, do business and buy products.  5G is about to transform our ability to download and stream data at high speeds across the UK. And it is safe to say that innovations in video and instant messaging mean that we are no longer bound by physical phone lines or simple voice and text communications.

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

Guest blog by Kurt Wilson from our partner, BlueJeans

Telephony has become much more than just a form of communication. It has the ability to promote innovation, efficiency and integration.

The recruitment industry is booming. Companies House recorded the launch of 5,824 new recruitment agencies in 2017, and the sector is responsible for more than £28 billion in revenue in the UK.

You may have very fast broadband, or perhaps even a fibre leased line, and yet you find that your Wi-Fi is frustratingly slow.  When you do a test, it confirms that it is much slower than your hard-wired connections.  But why?  Part of the reason you decided to pay more for additional bandwidth was so that you would have faster Wi-Fi, but alas - it seems to still run at a snail's pace!  This is because the speed of a Wi-Fi wireless network connection depends on several factors. And like most types of computer networks, Wi-Fi supports varying levels of performance, depending on the technology standard.

Your smartphone connects to your Amazon Echo, as well as your car. Headphones no longer need to be plugged into a phone to work, but rather simply Bluetooth enabled.  And now, your office phone and your mobile phone can work as one - seamlessly syncing contacts and transferring calls between one another with the push of a button.

When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain.

A report recently released by the Smarter Working Initiative says that Britain’s small business owners should be paying a more attention to the work-life balance issues faced by their employees, and offer more options for flexible working.  

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.