NEWS & BLOG

How to Get Your Office Phone & Mobile To Connect Seamlessly

Your smartphone connects to your Amazon Echo, as well as your car. Headphones no longer need to be plugged into a phone to work, but rather simply Bluetooth enabled.  And now, your office phone and your mobile phone can work as one - seamlessly syncing contacts and transferring calls between one another with the push of a button.

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Why Sales & Customer Service Are 2 Sides of the Same Coin

Most businesses approach to sales is different to their approach to customer service.  Sales teams have targets.  They are on commission.  They have lots of meetings, and generally have varied schedules and busy diaries.  Customer service teams on the other hand are in the office 100% of the time, usually with the same schedule every day. 

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How Phone Call Analytics Can Transform Your Business

When most people hear the word 'data', or ‘analytics’, they imagine pages of numbers, long documents and graphs that do more to confuse than explain.

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Britain’s SME’s Are Behind on Flexible Working. Does it matter?

A report recently released by the Smarter Working Initiative says that Britain’s small business owners should be paying a more attention to the work-life balance issues faced by their employees, and offer more options for flexible working.  

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Call Mapping: How to Structure the Perfect Sales Call

Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales.

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How to Create Value by Transforming the Customer Journey

 and services is It is no longer enough to compete solely on the merit of products and services. How a company delivers its products is becoming as important as what it delivers. This experience — the journey through product discovery, trial, evaluation, purchase and beyond — provides an opportunity to add value to what is being sold. People will pay more for that experience to be a positive and easy one. 

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Using Gamification to Improve Customer Service

Gamification is a strategy that’s been gaining increasing traction. But despite its growing popularity, managers are still in the dark about how to effectively use gamified tactics to their benefit – particularly when using it to improve customer service.

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Working on the Move: How to Secure 4G & Public WiFi Connections

We have all had the Connection not secure warning pop up on our screens as we attempt to connect to public WiFi. But sometimes we really have to connect, particularly for business – an email must be sent, a document must be downloaded, or your Bria softclient must be used so you can make business calls.

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5 Technology Trends to Watch for Small Businesses in 2018

Sometimes being ahead of the curve is a difficult place to live.  We are all familiar with products that we think will become mainstream one day, but are ‘ahead of their time’, and as such we don’t buy them. But jumping on a new technology bandwagon just as it takes off is very powerful for a business. You are saved all the niggles of the very early versions, yet receive the benefits of new tech before nearly everyone else.

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Why You Should Stop Focusing on Providing Amazing Customer Service 

CEB data from more than 100,000 customers across the world shows that interactions with service reps are four times likelier to lead to customer disloyalty than to loyalty.  As such it is no surprise that the tide is turning in the world of customer service.  It is now believed that companies should focus on sparing customers grief rather than trying to impress them with amazing service.

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