NEWS & BLOG

What is new & Improved with Amazon's Echo 2

Amazon is now delivering the second generation of its popular Echo device—the home assistant that has become one of the most talked about gadgets in Britain. But is it worth upgrading to the newer model? Will the old Echo still work?

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Call Recording: Cloud vs PBX

One benefit to email is that there is a ‘paper’ trail when you need to demonstrate that you did indeed communicate something. But emails are boring, and quickly becoming antiquated with the rise of chat and collaboration platforms. They also take a good few minutes to write, much longer than if you picked up the phone and called the person.  The good news is, there is a record even when you do pick up the phone – IF you have call recording.

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Smart Watches: Did you know you had so much choice?

In last weekend’s Sunday Times, style guru Toby Wiseman was asked by a male reader if it was ever acceptable to wear a smartwatch with a suit.  The answer was: not three years ago, but these days, yes. What surprised me wasn’t the answer, but range of available smartwatches that would actually look good with a suit. Around our offices, techy-looking smartwatches are cool, but clearly that is not the case everywhere. 

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3 Myths About Business Internet Connectivity

We often hear smaller businesses complain about their internet connection:

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10 Advantages of a Using Specialist UCAAS Provider

It is happening in industries across the globe. We used to revel in the money saved by large corporation’s economies of scale, but now everyone from the SME business owner to the average retail shopper wants the specialist version—the exact right product, for them.  One may think that the larger utilities may be an exception to this—things like telecoms for example, things that historically there was only one major player, or very little difference between the few that did exist.  But the telecommunications industry is going niche too, and businesses are benefiting.  Instead of telephone systems, and on-site PBX’s, businesses are opting for modern Unified Communications as a Service Providers—providers that can offer more than a telephony service, and instead introduce communications solutions that transform an organisation’s sales, service and operational functioning.  The communications solutions include telephony, but they also include integrating it into the core applications of the business—from CRM to Order Management, as well as other mediums of communication such as chat, browsers, mobiles, and more.

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8 Reasons Your Wi-Fi Could Be Slow

Perhaps web pages are loading slowly, or maybe your signal keeps dropping out. No matter what the issue, one thing is for certain: slow Wi-Fi can make the most patient of us very cross. This is particularly true if you use Wi-Fi for business, and you need it to function properly to get work done. Or if you use a soft phone like Bria with your VoIP business phone system, a good Wi-Fi signal is essential.

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THIS IS WHAT COMES AFTER THE SMARTPHONE

There was a time not too long ago when typewriters filled offices and documents were sent by fax or by post. It was a time when no one had a mobile phone, but rather a home phone and answering machine.  And it, like the eras before, and the eras since, was considered a time of technological advancement.

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Amazon Echo & Google Home To Get VoIP Calling Capabilities

In what is seen as another blow for the traditional phone line, both Amazon and Google are reportedly investigating adding the ability to send and receive phone calls over their respective smart speakers. The capability would use voice over Internet Protocol (VoIP) technology similar to services like Skype and VTSL’s business phone system.

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The Wearable That Will Tell You How People Are Feeling from the Sound of their Voice

Some people take great pride in their EQ, i.e. their ability to recognise emotions and discern between different feelings, both in themselves and others.  It is a powerful quality to have, and one that embodies to the very essence of being human. But is it possible that a device can detect human emotion better than humans themselves? Possibly, at least for some of us. New wearable tech developed by researchers at MIT can tell you how someone is feeling from the sound of their voice. 

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6 Reasons to Move Your Telephony into the Cloud

Everything from graphic design software to accounting systems are now cloud based, and accessible by employees anywhere.  The benefits are clear, from greater collaboration to data backup and security. As such, over 90% of business rely on cloud services. But many people don’t know that office phone systems can also be cloud-based, and that there many advantages to moving your business telephony to the cloud.  Here are the top 6 ways in which your company will benefit by sending your office phone system into the stratosphere.

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