Dear Office Building Landlord,

Most would agree, you have a good business model.  If you get your numbers right and keep your building full you will enjoy passive revenue for years to come, all the while your asset is (hopefully) appreciating.

Cloud communications provider, VTSL, has been awarded certification for ISO 14001:2015, reinforcing the company's commitment to sustainability through its environmental management systems.

With the impact of coronavirus being felt by businesses across the UK, we know that many of you are concerned about how your business and staff will be affected. This is a list of information, resources and places to go for support.  

A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows companies to leverage any combination of transport services, including broadband internet services, to securely connect users to applications (video, voice, cloud-based programmes, etc).

We have long known the power voice has in everything from providing an amazing customer experience to selling a product.  Hearing someone speak in their own words, and respond thoughtfully, can never be replaced with technology. It is after all the human connection that so much of business relies on.  But this is not to say technology isn’t moving quickly in the voice department. 

Often sales managers are good salesmen, but not necessarily good managers.  Having been promoted based on their own performance, they have very little idea of how to ensure the success of a team as a whole. Teaching others their personal sales techniques isn't enough. Good managers will look beyond a singular number (i.e. monthly sales / revenue) to help each member of the team succeed at all the elements of a sale from start to finish. 

What is call queuing? Call queuing helps to provide better customer service by managing a high volume of inbound calls.  Incoming calls are automatically put in a queue and the caller is regularly told their place in the queue.  For organisations like GP practices, which receive a high volume of inbound calls first thing in the morning, a call queue can be the difference between a frustrating caller experience, and a pleasant one.  If your customers get a busy tone, or voicemail box when they call, the battle to provide excellent customer service is lost before it has begun.  But call queues offer more than just a way of avoiding frustrating customers . They are an opportunity.  Play a Call Queue Wait Announcement that is both interesting to the customer and meaningful to your business, and you have succeeded in knocking two birds out with one stone.

A lot of companies have a decent website, good product reviews and a competitive price.  It is the sales person that often makes the difference in today's marketplace.  As products and services become increasingly commoditised, buyers are all too aware they can get a similar product from another company. But what they can't get, is the same sales experience.  

Your smartphone connects to your Amazon Echo, as well as your car. Headphones no longer need to be plugged into a phone to work, but rather simply Bluetooth enabled.  And now, your office phone and your mobile phone can work as one - seamlessly syncing contacts and transferring calls between one another with the push of a button.

Lea in Accounting doesn’t like the new payroll software and it is having a knock-on effect to her entire team.  Sammy in Shipping doesn’t understand the new app for logging shipments and as a result no shipments are being tracked. And the new PA keeps complaining about the business phone system because she can’t seem to remember how to conference calls.