--- title: "VTSL: business phone systems, hosted VoIP solutions, telecoms technology | Kate Davies (2)" description: Read VTSL's latest blogs! (2) --- ## NEWS & BLOG [![](https://blog.vtsl.net/hubfs/Call%20Mapping%20IP%20Business%20Phone%20Service%20Provider%20VoIP%20UK.jpg)](https://blog.vtsl.net/vtsl-blog/call-mapping-voip-business-phone-system-service-uk) ### [Call Mapping: How to Structure the Perfect Sales Call](https://blog.vtsl.net/vtsl-blog/call-mapping-voip-business-phone-system-service-uk) - ** Kate Davies - ** 31-Aug-2018 14:45:54 - ** [Products](https://blog.vtsl.net/vtsl-blog/topic/products), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) Most sales and marketing professionals will argue that the cold call is dead—an outdated mode of pitching your services that potentially creates more potential ill-will than sales. [READ MORE](https://blog.vtsl.net/vtsl-blog/call-mapping-voip-business-phone-system-service-uk) [![](https://blog.vtsl.net/hubfs/5G%20Coming%20to%20a%20Smartphone%20near%20you%20business%20phone%20system%20provider%20voip.jpg)](https://blog.vtsl.net/vtsl-blog/ip-business-phone-systems-voip-provider-when-is-5g-coming) ### [When is 5G coming to a Smartphone Near You?](https://blog.vtsl.net/vtsl-blog/ip-business-phone-systems-voip-provider-when-is-5g-coming) - ** Kate Davies - ** 09-Aug-2018 15:21:55 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Super-fast mobile streaming could be just around the corner. Network providers around the world are already testing 5G networks, with the first 5G-ready smartphones expected to be released early next year. [READ MORE](https://blog.vtsl.net/vtsl-blog/ip-business-phone-systems-voip-provider-when-is-5g-coming) [![](https://blog.vtsl.net/hubfs/Bluetooth%20uc%20headsets%20ip%20business%20phone%20provider%20voip%20uc.jpg)](https://blog.vtsl.net/vtsl-blog/ip-business-telephone-system-uc-voip-providers-dont-get-rid-of-your-desktop-handsets) ### [Don’t Rush to Get Rid of Your Desktop Handsets Just Yet](https://blog.vtsl.net/vtsl-blog/ip-business-telephone-system-uc-voip-providers-dont-get-rid-of-your-desktop-handsets) - ** Kate Davies - ** 14-Jun-2018 11:19:00 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Headsets are playing an increasingly important role in the UC market. Once a desk phone-attached add-on whose main job was to prevent cramped necks, headsets are no longer just a convenience for office workers. Instead, they have become a necessity in UC solutions that can deliver high-quality voice across congested networks but not across the typically inadequate speakers and microphones built into detops, laptops, and mobiles. [READ MORE](https://blog.vtsl.net/vtsl-blog/ip-business-telephone-system-uc-voip-providers-dont-get-rid-of-your-desktop-handsets) [![](https://blog.vtsl.net/hubfs/Smart%20secuirty%20voip%20telephony%20service%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-telephony-phone-system-provider-3-smart-security-options) ### [Use Technology to Your Advantage: 3 Smart Security Options to Keep Your Business Safe](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-telephony-phone-system-provider-3-smart-security-options) - ** Kate Davies - ** 11-Apr-2018 18:55:07 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms) With a global focus on cyber security the past few years, it is easy to forget about physical security: protecting our businesses from criminal intruders. Yet this is as real a concern for offices across the UK as hacking is. Businesses are responsible for customer data held on site, payment information and of course the safety of their employees amongst other things. Here we have compiled options for securing your office, the modern way. Technology may seem like a vulnerability for companies, but it can also be a strength. [READ MORE](https://blog.vtsl.net/vtsl-blog/hosted-voip-business-telephony-phone-system-provider-3-smart-security-options) [![](https://blog.vtsl.net/hubfs/hosted%20call%20recording%20voip%20business%20phone%20systems%20ip.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-gdpr-call-recording-important-info) ### [How Does GDPR Affect Call Recording? Important Info](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-gdpr-call-recording-important-info) - ** Kate Davies - ** 28-Mar-2018 12:02:14 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [VTSL News](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) On May 25th, 2018 the EU-wide ‘[General Data Protection Regulations](https://www.vtsl.net/product-overview/voip-telephony/)’ (GDPR) will come into effect. If you are recording phone calls, for any reason, the new legislation affects you. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-service-gdpr-call-recording-important-info) [![](https://blog.vtsl.net/hubfs/Technology%20for%20small%20businesses%20best%20voip%20business%20phone%20system%20provider%20uk.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-technology-trends-to-watch-small-businesses) ### [5 Technology Trends to Watch for Small Businesses in 2018](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-technology-trends-to-watch-small-businesses) - ** Kate Davies - ** 21-Feb-2018 11:22:00 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Products](https://blog.vtsl.net/vtsl-blog/topic/products) Sometimes being ahead of the curve is a difficult place to live.  We are all familiar with products that we *think* will become mainstream one day, but are ‘ahead of their time’, and as such we don’t buy them. But jumping on a new technology bandwagon just as it takes off is very powerful for a business. You are saved all the niggles of the very early versions, yet receive the benefits of new tech before nearly everyone else. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-technology-trends-to-watch-small-businesses) [![](https://blog.vtsl.net/hubfs/UK%202018%20Telecoms%20Future%20Best%20VoIP%20Service%20Provider.jpg)](https://blog.vtsl.net/vtsl-blog/hosted-business-voip-provider-uk-telecoms-2018) ### [What Does 2018 Hold For Telecoms In the UK?](https://blog.vtsl.net/vtsl-blog/hosted-business-voip-provider-uk-telecoms-2018) - ** Kate Davies - ** 23-Jan-2018 13:54:43 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Some may not think of the telecoms industry as *interesting *— particularly if it conjures up images of men in hard hats working on phones lines.  But the telecoms industry is vast, from the large telecoms companies that connect nearly all UK homes, to the modern service providers offering VoIP business phone systems, to the ever-expanding mobile networks that keep you online wherever you may be. [READ MORE](https://blog.vtsl.net/vtsl-blog/hosted-business-voip-provider-uk-telecoms-2018) [![](https://blog.vtsl.net/hubfs/Voip%20Business%20phone%20service%20provider%20uk%20customer%20service.jpg)](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-barriers-to-excellent-customer-service) ### [5 Barriers To Providing Excellent Customer Service ](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-barriers-to-excellent-customer-service) - ** Kate Davies - ** 15-Jan-2018 10:23:09 - ** [New technology](https://blog.vtsl.net/vtsl-blog/topic/new-technology), [Interesting](https://blog.vtsl.net/vtsl-blog/topic/interesting) Bad customer service undermines *everything  *—  from your newly redesigned product, to your beautiful packaging.  It is the most personal interaction your customers will have with your company.  It isn’t the same as browsing your website, or even using your product or service, it is a direct human to human connection between your team and your customers.  Ultimately, it is an opportunity to make a lasting positive impression. [READ MORE](https://blog.vtsl.net/vtsl-blog/voip-business-phone-system-barriers-to-excellent-customer-service) [![](https://blog.vtsl.net/hubfs/vodafone%20cityfibre%20broadband%20ip%20business%20phone%20service%20best%20voip%20Provider.jpg)](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-high-speed-broadband-bt-faces-competition) ### [High Speed Broadband to Reach Millions as BT Faces New Competition](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-high-speed-broadband-bt-faces-competition) - ** Kate Davies - ** 16-Nov-2017 13:00:00 - ** [Telecoms](https://blog.vtsl.net/vtsl-blog/topic/telecoms), [Industry News](https://blog.vtsl.net/vtsl-blog/topic/industry-news) Just when you thought the UK countryside may never get [decent internet connectivity](https://www.vtsl.net/product-overview/connectivity-2/), Vodafone signs a partnership deal with Cityfibre to build high-speed broadband networks to as many as 5 million UK homes, in a move that will create a powerful new rival to BT Openreach. [READ MORE](https://blog.vtsl.net/vtsl-blog/best-voip-business-phone-system-high-speed-broadband-bt-faces-competition) [![](https://blog.vtsl.net/hubfs/Productivity%20apps%20hosted%20voip%20business%20phone%20system%20provider.jpg)](https://blog.vtsl.net/vtsl-blog/unified-communications-voip-business-phone-system-provider-productivity-apps) ### [Productivity Apps That Will Add Hours to Your Day](https://blog.vtsl.net/vtsl-blog/unified-communications-voip-business-phone-system-provider-productivity-apps) - ** Kate Davies - ** 14-Oct-2017 17:08:42 - ** It isn't about trying to jam more into our days that has us so keen on productivity apps, as it is about expending less effort to get the same amount done. These apps will help you do, write, make and collaborate in an *easier *way. So don't be a creature of habit and work harder and longer to get less done - get a productivity app! Here are our [unified communications](https://www.vtsl.net/product-overview/unified-communications) experts' top 5. [READ MORE](https://blog.vtsl.net/vtsl-blog/unified-communications-voip-business-phone-system-provider-productivity-apps) ### Welcome to our blog! The latest news, info and ideas on cloud telephony, unified communications and all things technology-related.  ### Subscribe to Email Updates ### Recent Posts ### News Posts by Topic - [VTSL News (28)](https://blog.vtsl.net/vtsl-news/topic/vtsl-news) - [Industry News (3)](https://blog.vtsl.net/vtsl-news/topic/industry-news) - [Interesting (2)](https://blog.vtsl.net/vtsl-news/topic/interesting) - [New technology (1)](https://blog.vtsl.net/vtsl-news/topic/new-technology) - [Products (1)](https://blog.vtsl.net/vtsl-news/topic/products) - [Telecoms (1)](https://blog.vtsl.net/vtsl-news/topic/telecoms) ### Blog Posts by Topic - [Telecoms (86)](https://blog.vtsl.net/vtsl-blog/topic/telecoms) - [Interesting (63)](https://blog.vtsl.net/vtsl-blog/topic/interesting) - [New technology (49)](https://blog.vtsl.net/vtsl-blog/topic/new-technology) - [Products (41)](https://blog.vtsl.net/vtsl-blog/topic/products) - [Industry News (26)](https://blog.vtsl.net/vtsl-blog/topic/industry-news) - [VTSL News (5)](https://blog.vtsl.net/vtsl-blog/topic/vtsl-news) ### Blog Archive - [October 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/10) - [September 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/09) - [August 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/08) - [July 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/07) - [June 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/06) - [May 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/05) - [April 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/04) - [March 2022 (2)](https://blog.vtsl.net/vtsl-blog/archive/2022/03) - [February 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/02) - [January 2022 (1)](https://blog.vtsl.net/vtsl-blog/archive/2022/01) - [December 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/12) - [November 2021 (2)](https://blog.vtsl.net/vtsl-blog/archive/2021/11) - [October 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/10) - [September 2021 (3)](https://blog.vtsl.net/vtsl-blog/archive/2021/09) - [July 2021 (1)](https://blog.vtsl.net/vtsl-blog/archive/2021/07) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://blog.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://blog.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **